Quest Diagnostics

Senior Manager, Continuous Improvement

Quest Diagnostics • $110K — $130K *
Hollywood, FL 33025In-Person
Healthcare
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 7+ years of cross-functional roles including leadership experience in Lean methodologies.
  • Proven history applying Lean methodologies in production and transactional office settings.
  • Demonstrated leadership in managing multiple Lean initiatives and Kaizen events.
  • Experience in a mature Lean organization, such as Toyota or Danaher business systems.
  • Healthcare sector experience is a plus.

Responsibilities

  • Identify and define Lean initiatives across key value streams to enhance business impact.
  • Lead complex Lean initiatives from conception through implementation and sustainment.
  • Utilize standard Lean Toolkit to analyze and improve operational processes.
  • Collaborate with senior leadership for support on transformation initiatives.
  • Advocate for cultural transformation by empowering employees and promoting problem-solving practices.
  • Provide professional training on Lean concepts to stakeholder teams.
  • Implement change management strategies to ensure the adoption of standard work practices.

Benefits

  • Hybrid work model allowing flexibility.
  • Opportunity to work in a collaborative environment focused on continuous improvement.
  • Access to professional development and training in Lean methodologies.
  • Work in a mission-driven company with a focus on patient services and healthcare improvement.
  • Engagement with senior leadership in transformative operational projects.
Full Job Description
Job Description

  • This role is responsible for leading Lean Business Transformation by employing Lean Business System standards across an assigned regional area to improve operational performance.
  • Drive operational process rigor across end-to-end value streams creating sustainable positive impact across Patient Services, Laboratories, Logistics, and other key functions.
  • Develop and directly lead a portfolio of Lean initiatives to improve productivity and costs across operational business processes and sub-processes, and drive increase in revenue.
  • Drive the development of a continuous improvement culture by demonstrating and coaching stakeholder teams on Lean Six Sigma principles and toolkit.

This is a Hybrid position. The incumbent must reside in a commutable distance to one of our offices in Tampa, FL, Tucker, GA, Greensboro, NC and Miramar, FL.

Internal Tittle: Mgr, Business Transformation - Operations Sr

Responsibilities

  • Proactively identify Lean initiatives across key end-to-end value streams and clearly define business impact.
  • Lead multiple complex Lean initiatives through all stages of charter, program development or problem solving, implementation, and sustainment. Maintain clear initiative documentation across assigned portfolio.
  • Demonstrate expertise in application of standard Lean Toolkit (Std Work, DMS, Problem Solving, Kaizen, VSM and more) and effective use of data analysis.
  • Engage with senior leadership and stakeholder teams to obtain support and participation in business transformation initiatives.
  • Drive cultural transformation by promoting problem solving and empowering employee ownership of their roles in continuous improvement.
  • Provide and facilitate effective professional level training on Lean concepts to cohorts of functional stakeholder teams.
  • Apply change management strategies to foster successful implementation of standard work.
  • Ensure compliance with regulatory requirements as well as internal standards for safety, quality, and environmental sustainability.


Qualifications

Required WorkExperience:
  • 7+ years of cross-functional roles including leadership experience directly applying Lean methodologies.
  • Proven knowledge & experience applying Lean methodologies in both production/manufacturing and transactional office environments
  • Demonstrated Lean Six Sigma leadership at leading multiple initiatives and Kaizen events to achieve operational results.

Preferred Work Experience:
  • Lean expertise working in a mature Lean org: Toyota Production System, Danaher Business System, Shingijutsu Kaizen.
  • Experience working in a healthcare organization.
  • Successfully led 25+ Kaizen team events of 5-days with proven impact to KPIs.
  • Led teams in adopting Daily Management Systems, Model Line implementation, Problem Solving Process(A3)


Physical and Mental Requirements:
  • Ability to visit and interact with office and frontline employees at local sites.
  • Ability to effectively lead multiple initiatives at the same time.

Skills:
  • Ability to diagnose current business processes, then articulate an ideal target condition, using Lean coaching methods.
  • Prior successful experience applying continuous flow using principles of Takt time, standard work, and single piece flow.
  • Ability to accurately assess business performance from a General Manager perspective and provide insights for improvement.
  • Prioritize and self-manage multiple projects.
  • Exceptional communication skills with multiple levels of the organization.
  • Plan and lead communication planning and change management methods.

Education:
  • Bachelor's degree or equivalent relevant experience. (Required)
  • Industrial/Manufacturing Engineering Degree (Preferred)

Licenses and Certifications:
  • Lean Six-Sigma Blackbelt certification, Shingijutsu Kaizen or equivalent from Toyota, Danaher, GE (Preferred)

Competencies:

Ability to solve complex business problems with minimal direction, prior laboratory or manufacturing experience, professional presentation skills, broad business management skills.

About Quest Diagnostics

Celera is a healthcare business that uses knowledge of human variability to provide new tests and services to personalize disease management. Their Products business develops and manufactures molecular diagnostic products that are used by hospitals and other clinical laboratories to detect, characterize, monitor and select treatment for disease. They have a distribution agreement with Abbott, through which they develop and commercialize a wide range of molecular diagnostic products, with Abbott serving as the distribution partner.

Quest Diagnostics Careers

Joining Quest Diagnostics means becoming part of a team committed to everyday excellence and innovation in health. As a leading provider of diagnostic insights, Quest Diagnostics offers unparalleled job opportunities in the medical and scientific sectors, making it an ideal place for professionals seeking growth and development in their careers.

Work You’ll Do

At Quest Diagnostics, you will contribute to a culture that values integrity and accountability, where your work significantly impacts patient health and community well-being. Our diverse team of professionals leverages cutting-edge technology and data to lead advancements in diagnostics and healthcare solutions.

Explore Career Opportunities

Whether you're looking for a position in the lab, a leadership role, or a support function, Quest Diagnostics provides a breadth of opportunities. Our commitment to professional growth includes robust training programs and opportunities for advancement, ensuring that every employee can thrive professionally.

Innovate with Us

Join a team where innovation is at the heart of what we do. At Quest Diagnostics, your skills in science, technology, and beyond can help drive transformation in healthcare services. Our collaborative environment encourages creativity and out-of-the-box thinking to improve patient outcomes and streamline processes.

Internship and Employment Opportunities

Start your career path with Quest Diagnostics through our internship programs or full-time employment opportunities. We are committed to hiring talented individuals who are passionate about building a rewarding career in healthcare. Our internships provide a solid foundation in industry-specific skills and networking opportunities, setting the stage for a successful career.

Benefits and Culture

Quest Diagnostics is dedicated to fostering a workplace where diversity and inclusion are embedded in our DNA. From competitive benefits and wellness programs to diversity training and flexible work arrangements, we ensure our employees have what they need to succeed both professionally and personally.

Leadership and Development

We believe in nurturing leadership skills at every level of the organization. Quest Diagnostics offers various leadership programs designed to help you grow as an influential professional. With continuous learning and development, you can expand your expertise and take on new challenges.

Join Our Team

Search open positions that match your skills and interests. At Quest Diagnostics, we look for driven, curious, and innovative team players who are ready to make a difference. Explore the many facets of our business, from scientific research to client services, and find where you can make your mark.

Stay Connected

Keep up to date with career tips, industry insights, and the latest innovations at Quest Diagnostics. Our careers blog offers valuable information to help you navigate your professional journey effectively.

Job Alert Emails

Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Quest Diagnostics. At Quest Diagnostics, every role has an impact. Embark on your career journey with us and transform the landscape of healthcare through the power of insight.
Learn more about Quest Diagnostics
Size
40,000 employees
Market Cap
$17.8 billion
Industry
Healthcare
Net Income
$1.4 billion
Founded
1959
5 Year Trend
+7.5%
Revenue
$9.4 billion
NASDAQ
DGX
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Quest Diagnostics

More Healthcare Jobs

Find similar Senior Manager, Continuous Improvement jobs:

NationwideHollywood, FL