Facilitate an ADCT operations culture of planning and project management, using consistent tools and approaches to ensure that work is tracked, prioritized, and resourced effectively while managing stakeholder expectations.
Identify field challenges, operational gaps, and development opportunities through ongoing engagement with Field Sales, Regional Marketing, and Field Medical teams
Serve as a trusted operational partner to Commercial and Medical Affairs, delivering a high level of internal customer service through responsive support, proactive problem-solving, and timely resolution of field needs and inquiries.
Assist with projects and initiatives supporting the broader Commercial organization beyond field teams, as needed.
Field Tools and Enablement
Oversee the implementation, administration, new hire onboarding/training, and continuous improvement of field-facing systems and tools supporting Commercial and Medical Affairs teams, including CRM platform, RxVantage, Motus, roster management, and other tools, systems and processes.
Partner with IT, business stakeholders, and external vendors to define system requirements, prioritize enhancements, coordinate testing, and support successful implementation while maintaining appropriate functional separation
Partner with Leadership to develop key metrics and reports for field activities, identifying trends and analysis for Sr. leadership
Oversee the field vehicle allowance program for Commercial and Medical Affairs field teams, including program administration, policy compliance, and vendor management.
Field Planning & Effectiveness
Lead national and local meeting planning for field-based meetings and events
Oversee the planning and execution of local and regional congresses and exhibits, including budget management, submission and approval processes, registration and logistics support, and ensuring field teams have the necessary tools and materials to support successful participation.
Lead the exhibits approval process and chair the Exhibits Steering Committee
Provide support to the Head of Commercial Operations and Senior Field Leadership, as needed, on key field initiatives, including incentive compensation planning and reporting, field force sizing and optimization, segmentation and targeting, and other operational priorities.
Requirements
Who You Are :
5+ years of relevant experience in pharmaceutical or biotech Commercial Operations, Field Operations, Sales Operations, Field Sales, or related functions
Demonstrated experience supporting Commercial and/or Medical Affairs field teams, with a strong understanding of field processes, systems, and operational needs
Proven business acumen, including strong analytical skills and problem solving.
Strongly preferred experience with CRM platforms (preferably Veeva), field reporting tools, Microsoft Excel, and other commercial or medical field applications
Experience managing field support programs, external vendors, operational processes, and budgets
Established business planning and budgeting acumen and judgment.
Excellent diplomacy and facilitation skills; ability to influence without authority.
Up to 15% domestic travel
Disclosure: Geographies are subject to change at any time at the company's sole discretion.
