5+ years in operational management in a high-volume environment
Proven success in supervising and motivating employees
Experience with process improvement methodologies like Lean Six Sigma
Strong communication skills with external parties
Responsibilities
Define vision and develop goals for assigned teams
Capture data and collaborate with systems development teams
Manage and guide strategic initiatives to meet goals and SLAs
Oversee personnel staffing, morale, and employee development
Evaluate and improve processes with internal and external partners
Facilitate effective communication among all partners
Develop KPIs and report them to senior management
Lead the team to achieve productivity and financial targets
Benefits
Full range of benefits offered
100% in-office role at Schaumburg, IL location
Opportunity for strategic leadership in a growing team
Engagement with cross-departmental processes
Focus on employee development and morale
Full Job Description
Job Type
Full-time
Description
This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.
Position Overview
Provides day-to-day and strategic leadership to the Benefits Support team. This position is accountable for translating the company and operations goals and vision to the vision and structure of the department while implementing appropriate management controls and processes. The Sr. Manager is responsible for working with other operations leaders and other internal and external groups to forward the team, operations, and Paylocity objectives.
Primary Responsibilities
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsible for defining the vision and developing goals for their assigned teams.
Responsible for capturing data and working with our systems development teams to build the capabilities needed to support our customers well, allow for positive and efficient support experiences, and drive additional market opportunities.
Responsible for managing, developing, planning, and guiding strategic initiatives to achieve accepted goals and meet published SLAs.
Responsible for personnel staffing, morale, measurement, and employee development
Responsible for evaluating processes involving internal and external partners and working with those partners to improve them.
Responsible for effective communication between all internal and external partners.
Responsible for development of KPIs and reporting over the KPIs to senior management.
Responsible for leading the team to achieve productivity and financial targets while being accountable to the approved fiscal budget.
Education and Experience
Bachelor's degree or equivalent experience
5+ years in an operational management role in a high volume environment
Proven success of management concepts and practices including supervising and motivating employees, performance management and employee development/training.
Experience developing, implementing and managing control/auditing processes via a recognized process improvement methodology, (such as Lean Six Sigma), is required
Project Management
Experience managing employees working on both task oriented and project driven tasks a strong plus
Experience managing tasks in a matrix project management environment is a strong plus
Experience developing and driving adoption of cross departmental processes preferred
Experience collecting data and driving development priorities using a data focused approach is a plus
Experience working with payroll and/or HR data a huge plus!
Extensive experience with a multi-customer product required.
Demonstrated use of a Process Improvement methodology is required.
Strong communication skills with external parties required
Physical requirements
Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.
The base pay range for this position is $102,000 - $130,000 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.
Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws.
About Paylocity
Paylocity Holding Corporation provides cloud-based payroll and human capital management (HCM) software solutions for medium-sized organizations in the United States. The company offers Payroll module that enables clients to automate key payroll processes and manage compliance; Core HR module, which provides a set of HR capabilities enabling clients to manage HR data; and Talent module that enable clients to manage their talent throughout employees' tenures, starting at recruiting and carrying through onboarding, learning, and performance management. It also provides Workforce Management module that enables clients to manage their time and labor processes; Benefits module, which offers benefit management solutions for healthcare and retirement plans; and Analytics module that enables clients to analyze and report on their business data. In addition, the company provides implementation and training, client and employee self-service, and online support and customer resources services. It markets and sells its products through direct sales force primarily to clients in the professional services, technology, retail, and financial services industries. Paylocity Holding Corporation was founded in 1997 and is headquartered in Schaumburg, Illinois.
