What you'll be doing:- Oversee the strategic direction and operational excellence of AXA Partners' Travel and Medical TPA activities, including offshoring claims functions.
- Lead a team of 4 department managers and indirectly manage over 50 staff, fostering a high-performance, customer-centric culture.
- Develop and execute business plans and budgets aligned with global AXA transformation objectives, ensuring operational stability and growth.
- Drive change management initiatives to boost productivity, improve service quality, and implement process improvements utilizing Lean methodologies.
- Build and maintain strong relationships with key clients, intermediaries, and partners, supporting new service development and business opportunities.
- Manage outsourced claims operations, ensuring contractual adherence, quality standards, and timely resolution of escalations.
- Lead talent development, coaching, and transformational projects to enhance team capabilities and process efficiencies.
- Support the assessment of new business ventures through feasibility studies, executive presentations, and operational planning.
What you'll bring:- Bachelor's degree in business or a related field; an advanced degree or insurance certifications are a plus.
- At least 8 years of management experience, with a minimum of 5 years in direct client interaction within the insurance or assistance industry.
- Proven success managing Profit & Loss and leading cross-functional teams in a global environment.
- Strong leadership skills with the ability to motivate, mentor, and develop high-performing teams.
- Deep knowledge of claims processes, cost containment, and TPA business operations.
- Experience implementing Lean or similar process improvement methodologies to drive efficiency.
- Excellent relationship management skills, with the ability to influence and collaborate across departments and external partners.
- Proficiency in Microsoft Office Suite and familiarity with workforce management principles is preferred.
What we offer: (only United States) For Canada to be provided during the interview processAt AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Salary range: $90K - $110K based on experience
- Annual Company & Performance based discretionary Bonus up to 10%
- 20 days Annual Leave (rising to 25 days based on length of service)
- 8 Paid Company Holidays
- Medical, Dental, Vision and Life Insurance
- HSA, FSA and HRA available + Employer Contribution
- 401(k) Pension Plan & Employer match
- Paid Parental Leave
- Education Reimbursement
- Hybrid Work - 3 days in the office per week
- For more information about benefits, click here; https://www.careers.axapartners.com/global/en/us-benefits
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