Job Summary:Reporting to the VP, Head of Operations, Quality & Analytics, the Sr. Manager, XOPP Business Operations & Program Management will help run the operating model, governance, and program management that enable XOPP to execute with clarity, speed, and accountability. Working across XOPP's Global Core and International Product Teams - serving both Consumers and Merchants, Consumer market-based leads, and the Ads and Design teams - the role partners with cross-functional stakeholders, including Engineering, GTM, Marketing, Risk, and Finance, to turn plans into disciplined execution across a matrixed, multi-market organization.
The Sr. Manager will maintain planning rhythms, manage portfolio intake and prioritization, coordinate governance and reporting, and drive execution of cross-functional programs. The role will also reinforce accountability, track risks and dependencies, and apply data, AI, and automation to improve how the organization operates day to day.
Job Description:Essential Responsibilities: - Lead complex projects of diverse scope to optimize operational processes.
- Participate in complex problem resolution and determine methods and procedures for new assignments.
- Drive global process improvements within the organization.
- Provide oversight and support for planning and management of financial, budget, and headcount targets.
- Act as a liaison between business leadership, staff, and other key partners.
- Influence the quality, efficiency, and effectiveness of business processes.
- Utilize internal and external data to provide actionable insights for business growth.
Minimum Qualifications:- 8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications:- 8+ years of experience in business operations, program or portfolio management, or corporate strategy, including managing complex cross-functional initiatives.
- Experience supporting large-scale transformation and change - helping implement operating models, governance frameworks, processes, reporting systems, and new ways of working that improve execution and accountability.
- Experience partnering with Product, Design, and Engineering teams to deliver digital products and technology-enabled business initiatives.
- Ability to build strong relationships with senior stakeholders, influence without direct authority, and help resolve competing priorities across a matrixed organization.
- Strong written and verbal communication and storytelling skills, with the ability to synthesize complex information into clear narratives, recommendations, and decision-ready materials for senior audiences.
- Strong structured problem-solving and analytical skills, with the ability to diagnose challenges, use data to inform decisions, and coordinate cross-functional teams around solutions.
- Working knowledge of program and portfolio management practices (e.g., Agile, Lean Six Sigma) and proficiency with planning and reporting tools such as Jira, Smartsheet, MS Project, Clarity, or Tableau.
- Experience applying AI and automation to operational or reporting workflows (preferred).
- Experience in payments, fintech, or another regulated industry, and demonstrated learning agility with the ability to execute with urgency (preferred).
- Bachelor's degree in business administration, operations management, or a related field; MBA or Master's (preferred).
Subsidiary:PayPal
Travel Percent:0
Visa Sponsorship through PayPal is not available for this position now or any time in the future.
The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:
Primary Location | Pay Range:New York City, New York: ($129,500.00 - $191,950.00 Annually)
Additional Location(s) | Pay Range:No other locations are assigned to this requisition currently.
Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.
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For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing-physical, emotional, and financial-delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
