JOB SUMMARYThe Senior Manager, Operations leads the planning, coordination, and execution of high-priority, cross-functional initiatives across markets and clubs. Partnering with Operations, Fitness, Sales, Marketing, Human Resources, Finance, Technology, Legal, Real Estate, and other business partners, this role translates company priorities into structured execution plans and drives initiatives from concept through implementation. Initiatives may include acquisitions and integrations, new club programs, operational pilots, new revenue or service offerings, technology implementations, and process changes.
ESSENTIAL DUTIES & RESPONSIBILITIES- Lead high-priority, cross-functional initiatives (e.g., acquisitions, new program launch) from concept through implementation and stabilization.
- Translate strategic priorities into integrated execution plans, including scope, milestones, workstreams, intended KPIs, owners, dependencies, risks, and decision points.
- Establish project management rhythms including project meetings, milestone reviews, decision tracking, risk escalation, executive updates, and post-project reviews.
- Drive accountability across project teams while maintaining strong relationships with functional leaders and subject-matter experts.
- Identify gaps, dependencies, and operational risks early and partner with stakeholders to resolve them before they impact execution.
- Partner with field leaders to assess how initiatives impact club operations, staffing, systems, training, team members, and members; incorporate impact into project planning process.
- Plan and execute operational pilots, including site selection, readiness requirements, success measures, and recommendations for broader rollout.
- Ensure communications, training, systems, staffing, policies, and field support are aligned prior to launch; establish launch-readiness criteria and facilitate go/no-go decisions.
- Provide executive-level visibility into initiative status, key decisions, risks, and areas requiring leadership support.
- Conduct post-launch reviews and develop repeatable playbooks, tools, and templates that allow successful initiatives to scale.
- Perform other duties as assigned.
QUALIFICATIONSRequired Knowledge, Skills & Abilities- Bachelor's degree in Business, Operations, Project Management, or a related field, or equivalent combination of education and experience.
- 7+ years of progressive experience in operations, project/program management, business transformation, or a related discipline.
- Demonstrated experience leading complex, cross-functional initiatives involving multiple stakeholders and competing priorities.
- Ability to translate broad business objectives into structured, actionable execution plans.
- Ability to influence and drive accountability across teams without direct reporting relationships.
- Strong business judgment with the ability to identify operational risks and dependencies.
- Excellent written, verbal, facilitation, and executive communication skills.
- Strong organizational skills with the ability to manage multiple complex initiatives simultaneously.
- Proficiency with project management and collaboration tools.
Preferred Knowledge, Skills & Abilities- Experience supporting multi-unit operations; fitness, wellness, hospitality, retail, restaurant, or other consumer-facing environments strongly preferred.
- Experience with pilots, new program launches, integrations, or enterprise change initiatives.
Physical Demands/ Environmental Conditions- Primarily office-based; requires prolonged periods of sitting and computer use. Periodic work in club environments as needed.
- Frequent use of phone, video conferencing and collaboration tools.
- Occasionally lift or move items up to 25 lbs, such as signage, training materials or launch supplies.
Travel Requirement- Travel required based on project needs, including visits to clubs and markets.
BENEFITS AT 24In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.
DisclaimerDISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
