Senior Manager, Business Controls and Governance

We are seeking an experienced and highly motivated Senior Manager, Business Controls & Governance to support the Service Operations Compliance organization by strengthening and overseeing the business control environment, leading governance activities, and partnering with operational teams to manage risk across critical business processes. This leader will play a key role in maturing the organization's governance and control environment by establishing sustainable frameworks, standards, operating routines, and accountability mechanisms that drive greater consistency, transparency, and risk awareness across Service Operations. This role will serve as a key liaison between business operations, control owners, Internal Audit, external auditors, Finance, Legal, and Technology teams. The individual will lead efforts to ensure that controls are effectively designed, executed, documented, and monitored while governing and overseeing SOX and SOC 1 compliance requirements across a complex operational environment. The ideal candidate is a collaborative leader with deep experience in risk management, operational governance, internal controls, audit support, and process improvement who can help business partners navigate compliance requirements while driving practical and sustainable solutions. This leader must be able to operate independently, exercise sound judgment in ambiguous situations, and influence decisions across a broad set of stakeholders while balancing risk management, operational effectiveness, and business priorities. The successful candidate will bring a consultative mindset and the ability to assess existing governance practices, identify systemic opportunities, and translate complex risk and compliance requirements into scalable business solutions. Key Responsibilities 30 Partner with business leaders and control owners to strengthen governance, risk management, and internal control processes across critical business activities 30 Establish and mature governance frameworks, operating routines, decision rights, escalation paths, and accountability mechanisms that create greater consistency and transparency across the Service Operations control environment. 30 Lead oversight of the organization's SOX and SOC 1 compliance activities, including control governance, monitoring, documentation, certification, and audit support 30 Facilitate risk assessments and identify emerging operational, regulatory, and compliance risks, escalating themes and concerns as appropriate 30 Synthesize control findings, audit observations, and operational risk indicators to identify systemic themes, emerging risks, and opportunities to strengthen the overall control environment. 30 Coordinate and oversee control walkthroughs, testing support, and audit activities with Internal Audit, external auditors, and business stakeholders 30 Drive sustainable remediation plans for identified control deficiencies and audit findings, including clear ownership, timelines, and follow-through 30 Lead quarterly control owner certification and broader governance processes 30 Establish standards for and oversee the develop and maintain control documentation, including narratives, risk and control matrices (RCMs), RACI documentation, and supporting evidence repositories 30 Evaluate control design and operating effectiveness and help business teams strengthen controls where gaps, inefficiencies, or inconsistencies are identified 30 Partner with operational teams to improve control effectiveness while reducing unnecessary administrative burden and increasing clarity of ownership 30 Evaluate business processes and recommend opportunities for process standardization, automation, and enhanced controls 30 Assess the control implications of business process, system, and organizational changes, and advise partners on risk and governance considerations 30 Advise senior leaders on control strategy, governance priorities, risk tradeoffs, and remediation approaches, translating complex regulatory and control requirements into practical business decisions. 30 Develop executive-level communications, status reports, dashboards, scorecards, and presentations for senior leadership 30 Provide guidance and training to business teams regarding internal controls, audit readiness, evidence retention, certification expectations, and compliance expectations 30 Serve as a trusted advisor and business partner to leaders across Service Operations and supporting functions 30 Influence cross-functional partners to resolve issues, align on priorities, and make sound risk-based decisions in support of both compliance and business objectives Required Qualifications 30 7+ years of experience in governance, compliance, risk management, internal controls, audit, operational excellence, or related disciplines 30 Experience working with business process owners, operational leaders, and control environments 30 Strong understanding of risk management principles and internal control frameworks 30 Direct experience supporting or leading SOX and/or SOC 1 control activities, including walkthroughs, documentation, testing support, certification processes, deficiency remediation, and audit coordination 30 Strong understanding of internal control concepts, including control design, operating effectiveness, evidence standards, segregation of duties, and remediation of control deficiencies 30 Demonstrated ability to manage complex cross-functional initiatives and influence stakeholders at multiple levels 30 Strong written and verbal communication skills, including executive-facing presentations and reporting 30 Excellent analytical, organizational, and problem-solving skills 30 Ability to translate technical compliance requirements into practical business solutions 30 Ability to operate independently, exercise sound judgment, and prioritize effectively in a complex, highly matrixed environment 30 Demonstrated ability to assess complex operating environments, identify systemic governance or control opportunities, and develop practical, sustainable solutions. Preferred Qualifications 30 Bachelor's degree in Business, Finance, Accounting, Healthcare Administration, Information Systems, or related discipline 30 CPA, CIA, CISA, or other relevant certifications 30 Experience in healthcare, insurance, financial services, or other highly regulated industries 30 Knowledge of claims operations, provider data, contracting, records retention, privacy, or operational controls 30 Experience with governance, risk, and compliance (GRC) platforms and workflow tools 30 Experience supporting remediation of audit findings and control deficiencies 30 Experience facilitating control owner governance and certification programs 30 Experience assessing the control impact of process, technology, or organizational change 30 Experience in management consulting, risk advisory, internal audit, or a similar professional services environment supporting complex governance, controls, risk, or operational transformation initiatives. Leadership Competencies 30 Strong business partnership and relationship management skills 30 Ability to influence without direct authority 30 Strategic thinker with the ability to balance risk management and operational effectiveness 30 Strong risk-based judgment and decision-making capability 30 Continuous improvement mindset 30 Executive presence and communication skills 30 Ability to build consensus across diverse stakeholder groups 30 Ability to challenge constructively and navigate competing priorities with credibility and professionalism 30 Results-oriented with a focus on practical and sustainable solutions Pay Range The typical pay range for this role is: $67,900.00 - $199,144.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 10/31/2026