Opportunity OverviewThe Senior Manager, Benefits & Compensation leads a team responsible for delivering advanced HR service delivery and administration for the firm's benefits and compensation programs. Serving as a key partner between HR Service Delivery and the Total Rewards Center of Excellence, this role ensures the effective execution of enterprise reward programs while overseeing escalated associate inquiries, service operations, vendor partnerships, compliance, and the overall associate experience.
What You'll Do- Lead Benefits & Compensation team strategy, operations, and service delivery objectives.
- Manage complex benefits and compensation inquiries, escalations, and operational issues.
- Partner with Total Rewards, Payroll, HR Technology, Legal, and other stakeholders to ensure effective program execution and issue resolution.
- Oversee vendor relationships, service performance, and operational governance.
- Ensure accurate, compliant administration of benefits and compensation programs while maintaining strong controls and data integrity.
- Lead Benefits Open Enrollment planning, testing, readiness, communication, and execution activities.
- Oversee bonus administration, compensation cycles, and support enterprise Total Rewards initiatives.
- Analyze service metrics, trends, and escalation patterns to identify opportunities for service improvement and operational excellence.
- Drive continuous improvement, process optimization, and enhancements that improve efficiency and the associate experience.
- Develop team capabilities through coaching, mentoring, training, and performance management.
- Provide reporting, governance, and strategic recommendations to Human Capital leadership.
- Serve as a trusted advisor on benefits and compensation service delivery, operational risks, and emerging trends.
Position Requirements- Bachelor's degree in Human Resources, Business Administration, or a related field; equivalent experience considered.
- 3+ years of experience supporting benefits and compensation programs, including leadership experience within HR Service Delivery, Shared Services, HR Operations, or a related environment.
- Strong knowledge of benefits and compensation administration, compliance requirements, and operational processes.
- Experience leading Tier 2 support functions, escalations, and service operations within a multi-tiered HR service delivery model.
- Demonstrated ability to leverage data, metrics, and reporting to improve service delivery and operational performance.
- Proficiency with HR systems, case management platforms, workflow technologies, and process automation tools.
- Experience managing vendors and partnering with Total Rewards, Payroll, HR Technology, Legal, and other stakeholders.
- Strong leadership, communication, stakeholder management, and influencing skills.
Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week.
Salary InformationEdward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.
