Job Description Summary:
The Senior Manager, AIC Operations, will be responsible for overseeing multiple operational components for the AICs including patient registration, patient scheduling, clinic operations effectiveness and customer/patient satisfaction. This individual will collaborate with many cross-functional partners including sales, pharmacy, purchasing, billing, credentialing, and compliance.
Job Description:

Job Responsibilities (listed in order of importance and/or time spent)

• Collaborates to lead overall operational and financial effectiveness of multiple AICs through performance KPIs
• Oversees the patient registration team for multiple AICs
• Leads team responsible for patient scheduling and patient/customer outreach for key information
• Implements and monitors adoption of corporate initiatives to ensure successful and cost-effective operations
• Manages Continuous Quality Improvement (CQI) process, safety zone reporting, and complaint resolution for all the assigned CMCs
• Collaborates with cross-functional leaders across Operations, Sales, Quality, Compliance and OCH Pharmacy/Corporate teams to ensure alignment and meeting common performance goals
• Ensures compliance with local and federal regulations, accreditation standards and corporate policies to drive effectiveness and consistency in operations
• Maintains a work environment in which staff will succeed and grow in their professional development and contribute to the overall success of Option Care.
• Consistently models behaviors that build our culture around the Option Care Core Values of Compassionate Care, Engaged Teams, and Quality Results.
• Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care data.
• Monitors adherence to Policies and Procedures, auditing, as necessary.
• Completes all required projects and reports in a timely fashion on a daily, weekly, or monthly basis per the direction of the leadership.
• Develops, monitors, coaches, and manages staff, ensuring the development of employees through orientation, training establishing objectives, communication of rules, constructive discipline. Builds employee morale, motivation and loyalty and fosters a team-like environment.
• Other duties as assigned

Supervisory Responsibilities

Does this position have supervisory responsibilities?

(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

No

Yes - X

Basic Education and/or Experience Requirements

• Bachelor's degree and/or High School Diploma at least 3 years of experience in health care services/operations

Basic Qualifications

• Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
• Experience collaborating with internal resources to develop strategies that meet department goals within budget and established timelines.
• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).

Physical Demand Requirements

• Ability to work for extended periods of time on a personal or laptop computer.
• Occasional bending, stooping, reaching.

Travel Requirements: (if required)

• N/A

Preferred Qualifications & Interests (PQIs)

• Previous home health care experience preferred.

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $72,694.17-$121,171.94

Benefits:

-Medical, Dental, & Vision Insurance

-Paid Time off

-Bonding Time Off

-401K Retirement Savings Plan with Company Match

-HSA Company Match

-Flexible Spending Accounts

-Tuition Reimbursement

-myFlexPay

-Family Support

-Mental Health Services

-Company Paid Life Insurance

-Award/Recognition Programs