The Senior Investigator independently plans and conducts complex long-term care investigations and oversees investigative activities performed by third party surveillance vendors.
Key Responsibilities:
• Successfully completes high-quality, complex long term care claims investigations
• Independently develops and executes a thorough investigative plan
• Obtains and reviews internal / external documents to support investigative activity and findings
• Conducts interviews of insureds, caregivers, and other involved parties
• Manages third party vendor(s) conducting long term care surveillance activities
• Regularly communicates findings and investigation status to Requesters
• Produces well-written reports that are accurate, concise, and objective
• Presents case findings and recommendations for further action to department management and Requesters
• Effectively utilizes internal case management systems to keep department management updated and to plan / prioritize concurrent assignments
• Adheres to departmental, company and regulatory timelines, policies, and requirements
• When applicable, prepares and presents cases for referral to law enforcement, prosecutors, and regulators; provides depositions, grand jury, and court testimony as required
• Ability to travel on short notice and responds to urgent long term care claim investigations
• Maintains knowledge of advanced investigative techniques, company / external sources of information, changes in the financial services industry as well as applicable laws and regulations impacting long term care claim investigations and other relevant topics
• Maintains and continuously expands network of professional contacts
• Attends training sessions, reads pertinent trade journals, actively participates in, and makes presentations to professional organizations and associations
Required Qualifications:
• Bachelor's degree preferably in Criminal Justice or related field required; graduate work a plus
• Five (5) or more years of experience in the investigation profession and/or financial services industry
• Designations / certifications in relevant subject matter areas a plus (CFE, LTCP, LOMA)
Skills / knowledge:
• Highly proficient in various computer applications (Microsoft products etc.)
• Advanced written and verbal communication skills
• Advanced analytical skills
• Advanced interviewing skills
• Ability to work in a dynamic environment
• Efficient and effective organizational skills
• Strong presentation skills
• Foreign language proficiency a plus
When you join our team:
We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.
#LI-Remote
The role being advertised is an existing vacancy.
Referenced Salary Location
USA, New Jersey - Full Time Remote
Working Arrangement
Remote
Salary range is expected to be between
$92,475.00 USD - $160,290.00 USD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [redacted] for the salary range for your location.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
