Requisition: 84426
PSEG Company: Public Service Electric & Gas Co
Salary Range: $ 93,600 - $ 148,200
Work Location Category: Hybrid
Job SummaryAt this time, only current PSEG employees are being considered. The primary purpose of the customer support consultant position is to respond to and interact with governmental, mid-size to large industrial and commercial customers for new business lighting opportunities that result in revenue growth. This involves conducting meetings with decision makers to generate new lighting revenues for the company. The position is also accountable for the resolution and/or escalation of customer lighting issues, responding to executive and BPU inquires as required and participate in process improvements initiatives as applicable to support customer satisfaction, business development and operational efficiencies.
Job Responsibilities- Handle lighting requests for new and upgrade lighting jobs. Coordinate meetings with customers, review lighting products to best meet customer needs, conduct financial review and analysis on existing and proposed lighting products, as well as provide guidance and recommendations for lighting layout.
- Project Management/Coordination - Ensuring customer projects are being delivered on time by working with various departments within the organization. Tasks include scheduling and hosting a steady cadence of status meetings/updates, facilitating efforts with manufacturers related to supply and delivery, product information and development; and also coordinating cross-functional departmental activities with groups such as procurement, schedulers and planners, construction inquiry, and BCS advisors and project coordinators. Also, facilitate communication with internal and external parties for project deliveries, including municipality representatives, elected officials, senior executives, RPA, etc.
- Handle lighting issues for lighting outages and billing issues on customer accounts. Act as a bridge between both internal and external customers who have reported lighting problems requiring coordination with internal departments in expediting lighting maintenance issues. Review lighting disparities on customer's lighting accounts for fixtures that are in the field and what is on accounts.
- Manage customer relationships and resolve escalated inquiries - Handle the body politic issues of the State, NJDOT, Munis and private customers. Respond to customer inquiries and any BPU, executive or escalated issues. Determine the best course of action to de-escalate any customer issues that may arise.
- Compliance with the Department of Energy's regulation 10 CFR 810 is required.
Job Specific Qualifications- High School degree and a minimum of 5 years of lighting applicable work experience
- Proven customer relationship experience
- Knowledge of Utility electric overhead, underground and outdoor lighting infrastructure
- Demonstrated PC skills. Must be proficient in Outlook, MS Office,-Excel, Access, Word
- Demonstrated electric and gas technical knowledge
- Have a valid NJ driver's license
Desired- BA/BS in business
- Understanding of PSE&G electric and gas tariffs with lighting product experience
- Field construction experience
- Knowledge of SAP CRM, SAP BW, SAP DWMS and GIS
Some positions at PSEG require access to information covered by the Department of Energy's regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a "Generally Authorized" destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a "Protected Individual" under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).
As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.
If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.
