Requisition: 84427
PSEG Company: Public Service Electric & Gas Co
Salary Range: $ 67,200 - $ 106,400
Work Location Category: Hybrid
Job SummaryAt this time, only current PSEG employees are being considered. The Lighting Project Consultant role is a critical role for Business Customer Solutions. This position is responsible for two distinct processes. First, this position is responsible for facilitating PSE&G's CRM modernization process primarily the development, integration, training, and ongoing support of Salesforce. Second, this position supports the Outdoor Lighting sales and support process.
Job Responsibilities- Position is responsible for supporting PSE&G's unmetered new business service.
- Respond to customer inquiries (phone, web, email) regarding new outdoor lighting and unmetered non-lighting services. This involves interaction with multiple departments; Electric Distribution, Billing, Administration, Collections, Regional Public Affairs, Customer Contact and Asset Management.
- Work through key internal stakeholders to provide superior customer service and timely information to customers. Responsibilities include accurate and timely generation of new orders for lighting, tracking/analyzing results, trouble-shoot issues and preparing reports as needed.
- Work closely with Outdoor Lighting Product Management, field-based unmetered (lighting and non-lighting) associates and the centralized administrative team.
- Responsible for customer data verification in the SAP work-management system (DWMS), SAP CCS and the Outdoor Lighting database as part of the order issuance process. Probe customers to identify new business opportunities and strategic business intelligence formation.
- Manage the processing of numerous customer requests, ensuring customer satisfaction and efficient use of company resources.
- Identify, negotiate and resolve associated unmetered requests and/or billing and scheduling issues.
- Support on the job training as needed.
- Maintain and apply working knowledge of PSEG Standards for Business Controls and meet management's expectations for effective internal business controls.
- Compliance with the Department of Energy's regulation 10 CFR 810 is required.
Job Specific Qualifications- High school diploma or equivalent with a minimum 2 years of lighting or electric experience
- Experience in electrical or engineering - with a basic understanding electric circuits and diagrams.
- Experience with MS Office Applications
- Excellent written and verbal communications skills
- Prior experience in handling customer calls and managing customer relationships
- SAP, CCS and Salesforce experience
- A valid U.S. driver's license
Desired- BA/BS
- General knowledge of electric and gas tariffs
Some positions at PSEG require access to information covered by the Department of Energy's regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a "Generally Authorized" destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a "Protected Individual" under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).
As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.
If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.
