5-7 years of experience with ServiceNow, particularly in IT Operations and CMDB strategies.
Advanced technical skills in JavaScript, GlideRecord, and PowerShell.
Expertise in ServiceNow Discovery patterns and ITIL frameworks.
Familiarity with cloud platforms like AWS, Azure, and GCP.
Strong data analysis and governance experience.
Exceptional interpersonal skills for cross-team collaboration.
Experience with AI/ML integration in IT operations.
Responsibilities
Lead the implementation of CMDB and CSDM strategies, defining CI classes and service mapping.
Manage the lifecycle of ServiceNow Discovery and Service Mapping, including configurations and schedules.
Build and maintain integrations using IntegrationHub and scripted APIs.
Identify opportunities for AI integration in IT operations for enhanced alert analysis.
Oversee CMDB health maintenance and data normalization processes.
Collaborate with technical and business stakeholders to develop scalable solutions.
Benefits
Great company culture emphasizing creativity and innovation.
Opportunities for personal and professional growth within a global company.
Engaging work environment with team-building activities and events.
Comprehensive benefits including medical, dental, and 401(k) with company match.
Additional perks like fitness allowances and employee discounts.
Full Job Description
THE CHALLENGE
As a seasoned ServiceNow IT Operations Implementation Specialist, you will execute our evolving Configuration Management Database (CMDB) strategy, governance, and infrastructure roadmap. You will build a foundational system from the ground up, engaging with CMDB product and data owners to navigate diverse viewpoints, establish clear standards, and foster a culture of data integrity. Your work will empower the organization with accurate, actionable insights into technology assets within a fast-paced, creative environment. WHAT YOU'LL TAKE ON
Architect & Execute: Lead the implementation of CMDB and CSDM strategies, including the definition of CI classes, attributes, dependencies, and service mapping approaches.
Configure & Customize: Manage the end-to-end lifecycle of ServiceNow Discovery and Service Mapping, including MID servers, network/security settings, probes, patterns, and schedules.
Integrate & Automate: Build and maintain integrations via IntegrationHub, Service Graph Connectors, and scripted REST/SOAP APIs.
AI Innovation: Identify and implement high-impact opportunities for embedding GenAI and Agentic Workflows into IT Operations for alert analysis, remediation, and data anomaly detection.
Governance & Health: Oversee CMDB health maintenance, data normalization, and reconciliation processes to ensure a "self-healing" IT environment.
Collaborate: Act as a bridge between technical infrastructure and business stakeholders to translate complex operational challenges into scalable, AI-driven solutions.
WHAT YOU BRING
ServiceNow Expertise: Deep technical proficiency in the ServiceNow platform, including base system data structures and ITOM Visibility solutions.
Technical Skillset: Advanced JavaScript, GlideRecord, GlideAjax, PowerShell, Business Rules, and Flow Designer.
Discovery: Expert-level knowledge of Discovery patterns, credentials, and error handling.
Frameworks: Strong understanding of ITSM, ITAM, VR, and ITIL (specifically CI and asset lifecycle management).
Infrastructure Knowledge: Familiarity with cloud platforms (AWS, Azure, GCP), virtualization (hypervisors, containerization), and Infrastructure as Code (IaC).
Data Mastery: Proven experience in data analysis, reporting, and complex data quality governance.
Soft Skills: Exceptional interpersonal and leadership skills with a track record of driving consensus across diverse teams.
Emerging Tech: Demonstrated experience integrating AI/ML-assisted features and Agentic Workflows to enhance team productivity.
WHAT WE OFFER YOU
Great Company Culture. Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
Work Hard, Play Hard. Our employees bond, blow-off steam, and flex some creative muscles - through corporate boot camp classes, company parties, game release events, monthly socials, and team challenges.
Benefits. Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more!
Perks. Fitness allowance, employee discount programs, free games & events and stocked pantries.
Please be aware that Take-Two does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Take-Two also does not engage in any financial exchanges during the recruitment or onboarding process, and the Company will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing exercise. Take-Two's in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a take2games.com email domain). If you need to report an issue or otherwise have questions, please contact [redacted]
About TakeTwo Interactive Software
Take-Two Interactive Software, Inc. is an American video game holding company based in New York City and founded by Ryan Brant in September 1993. The company owns two major publishing labels, Rockstar Games and 2K, which operate internal game development studios. Take-Two's portfolio includes numerous successful video game series across personal computer and video game consoles, including BioShock, Borderlands, Grand Theft Auto, NBA 2K, Red Dead, and XCOM. The company also owns 50% of professional esports organization NBA 2K League. Take-Two's headquarters are located in the Broadway Theater District of Midtown Manhattan.
