Role Overview:The Senior Lab Engineer will be responsible for maintaining and supporting a global computer infrastructure, specifically focusing on laboratory environments. This role involves extensive troubleshooting of hardware, operating systems, network connectivity, and scientific instrument data flows, alongside providing critical end-user computing and desktop support.
Key Responsibilities:- Maintain and support global computer infrastructure, encompassing approximately 8000 PCs.
- Image, onboard, and secure new computers and associated hardware.
- Troubleshoot scientific instrument data flows and resolve software-related issues.
- Provide comprehensive support to scientists, including incident management, user coaching, and access management.
- Implement and manage validated data backup solutions specifically for laboratory analytical instruments.
- Perform software testing and validation, create technical documentation, and conduct environment checks.
- Deliver day-to-day operations support and contribute to project-based initiatives.
- Collaborate effectively using AGILE methodologies.
- Utilize ServiceNow for ticketing, incident tracking, and workflow management.
Required Skills:- Strong troubleshooting skills across various domains including hardware, operating systems, networks, and scientific instrument data flows.
- Proficiency in End User Computing and Desktop Support, with a focus on break/fix scenarios (approximately 80% of workload).
- Solid understanding of networking fundamentals, including IP addressing, subnetting, OSI model, and firewalls.
- Experience with Active Directory.
- Knowledge of computer security principles and practices.
- Exposure to validated systems (GxP) and associated documentation.
- Ability to implement data backup solutions for lab equipment.
- Familiarity with ServiceNow or similar ticketing systems.
- Skills in software testing and validation.
- Experience working with AGILE methodologies.
Preferred Skills:- Proficiency in Microsoft Excel.
- Experience in project support.
- A background in computer security.
