Medallia is a software company that provides customer experience management solutions. The company was founded in 2001 by Borge Hald and Amy Pressman and is headquartered in San Francisco, California. Medallia's software allows businesses to collect and analyze customer feedback across multiple channels, including email, social media, and mobile. The company's clients include some of the world's largest brands, such as Hilton, Delta Air Lines, and Mercedes-Benz. Medallia went public in 2019 and is traded on the New York Stock Exchange under the ticker symbol MDLA.