Senior Key Account Technology Engineer

ASM International • $100K — $130K *
Phoenix, AZ 85032In-Person
Technical Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in semiconductor wafer processing or capital equipment; or 3+ years with Ph.D.
  • Master's degree in material science, physics, chemical, mechanical or electrical engineering, or related field.
  • Experience in process engineering, technical marketing, or product support.
  • Proven ability to drive continuous improvement across operations.
  • Strong relationship-building skills with customers.
  • Exceptional written and verbal communication with presentation skills.
  • Experience in atomic layer deposition (ALD) or chemical vapor deposition (CVD) is essential.

Responsibilities

  • Manage new product introductions, improvements, and modifications for key product units.
  • Develop and maintain strong relationships with key customers for ongoing support.
  • Oversee all technical aspects of customer accounts.
  • Resolve process and hardware-related escalations in the field promptly.
  • Define and implement best-known methods for process applications and performance standards.
  • Ensure collaboration between KATs, account teams, and customer engineers to meet needs effectively.
  • Foster coordination with multiple internal stakeholders including sales, engineering, and product management.

Benefits

  • Flexibility to travel up to 30% internationally.
Full Job Description
The Key Account Technologists are the ASM product experts who support extensive customer and internal company contacts while driving the introduction of new products, product improvements, and product modifications. As a Key Account Technologist (KAT) you'll help to expand product market share by helping win development tool of record (DTOR) selections and supporting competitive process application performance of the installed base. Further, the role requires someone who is not only skilled in R&D/Innovation, development, engineering, and design for manufacturability, but also someone who can be a key team member developing and delivering the ALD technology roadmap. This role requires interactions and communication between the product development team and the customer to ensure customer issues and concerns are being addressed with solutions and timelines. A persistent approach to Product Life Cycle (PLC) will also be required to achieve strong engagement with the new product development team.

RESPONSIBILITIES:
  • Responsible for process application NPI (New Product Introduction), product improvements, and product modifications for key product unit (KPU) installed base
  • Develop and maintain relationships with key customers.
  • Responsible for managing all the technical account aspects of customers
  • Responsible for resolution of process and hardware-related escalations in the field
  • Responsible for defining, maintaining, and implementing BKM process for all process applications - including standards, specs, and recipes, installed base performance
  • Support highly engaged working relationship between KAT department, ASM's customer account teams and customers' engineers to ensure all customer needs and requirements are understood and addressed
  • Drive close cooperation with multiple internal stakeholders, especially with Process Development teams, Global Sales, Service and Spares, Account Teams, Engineering and Global Product Management (GPM)


Key SELECTION CRITERIA:
  • 5+ years (or 3+ years with Ph.D.) experience in the semiconductor wafer processing or capital equipment industry
  • Master's degree (or above) in material science, physics, chemical, mechanical or electrical engineering, or related field
  • Related work experience can include process engineering, technical marketing, or product support
  • Proven ability to drive continuous improvement across operations
  • Able to build long term relationships of trust with customers
  • Strong written and verbal communication skills including excellent presentation and influencing skills
  • Semiconductor experience should be primarily focused on atomic layer deposition (ALD) or chemical vapor deposition (CVD).
  • Experience in work function, metallization, silicides, and electrodes in logic or memory is preferred


PERSONAL / professional ATTRIBUTES:
  • Self-starter with high energy and strong work ethic
  • Highly motivated and results driven
  • A proactive change agent
  • A strategic thinker with the ability to implement and drive tactics, strong at execution
  • A problem solver - communication comes naturally when solving problems and addressing roadblocks.
  • Able to independently make and execute decisions in a timely manner, leading people accordingly
  • Ability to lead and influence others across cultures
  • Highly collaborative and able to manage conflict


Travel:
  • Flexibility to travel up to 30% of the time (internationally)

About ASM International

ASM International is a materials science company that provides solutions for the production of advanced materials. The company was founded in 1913 and is headquartered in Phoenix, Arizona. ASM International offers a range of products and services, including materials testing, analysis, and consulting. The company serves a variety of industries, including aerospace, automotive, and electronics. ASM International has operations in Europe, Asia, and North America.
Learn more about ASM International
Size
3,312 employees
Industry
Manufacturing & Automotive
NASDAQ
ASMIY
* Ladders Estimates

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