We have an opportunity for a
Senior IT Systems Administrator role to join our
IT Team. As a Senior IT Systems Administrator, you will join a collaborative and forward-thinking team committed to creating positive impact across the organization. We value a solution-oriented mindset, teamwork, and a willingness to go above and beyond to support our colleagues and continuously improve our systems. This is a hands-on, onsite role based in our Richmond, BC office, with participation in an after-hours support rotation.
In this role, you will: Infrastructure & Systems Administration - Own complex infrastructure issues and provide technical recommendations that improve reliability, performance, and scalability.
- Implement, maintain, and monitor Windows and Linux server environments within our onsite hybrid data center.
- Support technologies including Failover Clusters, Hyper-V Replicas, Active Directory, Microsoft Entra ID, VPNs, and Remote Gateway servers.
- Install, configure, maintain, and troubleshoot enterprise workstations, servers, hardware, and related software in accordance with established procedures.
- Deploy and administer iSCSI, NAS, and other enterprise storage solutions.
- Support backup and disaster recovery processes, including regular restoration testing and validation.
- Maintain accurate documentation for system and network architecture, configurations, procedures, and related technology policies.
Network & Security - Configure, support, and troubleshoot enterprise network infrastructure, including routers, switches, firewalls, and VPN tunnels.
- Work with technologies such as Cisco, SonicWall, and Fortinet.
- Apply security best practices using ISO 27001 and CIS guidance as appropriate.
- Apply, test, and verify critical firmware, operating system, and security patches.
- Partner with the incident response team to support server and endpoint security.
- Monitor and investigate endpoint, server, and infrastructure security alerts.
- Review Active Directory and Microsoft Entra ID logs and respond appropriately to suspicious activity.
- Proactively identify infrastructure and security risks before they become incidents.
Monitoring, Incident Response & Reliability - Monitor server, network, and infrastructure performance to proactively identify and resolve issues.
- Create, maintain, and audit monitoring and alerting as infrastructure and performance requirements evolve.
- Monitor system utilization, outages, performance trends, and end-user requests, escalating issues to the appropriate teams when required.
- Participate in an after-hours on-call rotation, responding remotely to critical alerts and infrastructure incidents, including server outages, monitoring alerts, and other urgent technical issues.
- Troubleshoot and resolve critical incidents outside regular business hours when required; onsite response may occasionally be needed for rare, high-severity situations.
Automation & Continuous Improvement - Use PowerShell and Bash scripting to automate system administration, user administration, and routine operational tasks.
- Work with Terraform and Infrastructure as Code (IaC) to support infrastructure deployment and management.
- Identify opportunities to improve systems, processes, automation, and architecture rather than simply maintaining the status quo.
- Lead or significantly contribute to infrastructure and technology improvement projects.
Technical Support & Team Collaboration - Provide Tier 2/3 technical support to head office employees, global team members, and digital publishing partners.
- Take ownership of technical issues through to resolution.
- Translate technical concepts clearly for non-technical users and help employees develop strong technology and security habits.
- Mentor and support less experienced IT team members by sharing knowledge, providing guidance, and contributing to their technical development.
- Collaborate closely with a supportive team of technical specialists and cross-functional partners.
You are a great fit if you have: - 5+ years of hands-on Systems Administration experience managing and supporting production environments.
- Proven experience supporting systems where uptime, security, reliability, and data integrity are critical.
- Strong experience working across hybrid infrastructure environments, including both on-premises and cloud-based infrastructure systems.
- Strong knowledge of Active Directory and Microsoft Entra ID.
- Experience administering Windows and Linux environments, with familiarity supporting macOS.
- Solid understanding of enterprise networking and the ability to troubleshoot connectivity, routing, firewall, and VPN issues.
- Hands-on experience with security practices such as MFA, patch management, endpoint protection, system hardening, and access control.
- Working knowledge of security technologies including firewalls, endpoint protection, antivirus, antispam, and related security tools.
- Experience with IT service management practices, including incident, change, and configuration management.
- Experience using PowerShell and Bash for automation and systems administration.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues independently.
- Strong communication and customer service skills, including the ability to explain technical concepts to non-technical users.
- The ability to prioritize effectively, work across multiple competing priorities, and remain composed in high-pressure or ambiguous situations.
- A proactive, ownership-oriented mindset and the ability to identify risks and improvement opportunities before they become larger issues.
- A commitment to continuous learning and staying current with emerging technologies, security practices, and infrastructure trends.
- Strong hands-on experience with IT security operations, including monitoring, incident response, patch management, endpoint protection, and access controls.
Bonus points if you: - Have a Bachelor's degree in Computer Science, Information Technology, or a related field.
- Have experience participating in security or compliance audits.
- Have experience working directly with security, risk, or compliance teams.
- Have experience leading technical projects or coordinating cross-functional technology initiatives.
- Have acted as a technical lead or mentor to other IT professionals.
- Have hands-on experience with Terraform and Infrastructure as Code.
- Have experience working with Cisco, SonicWall, and/or Fortinet technologies.
- Have a strong interest in technology and enjoy continuously improving how systems and infrastructure operate.
Why us for your next career adventure? This two-year full-time role is based in our Richmond, BC office and requires to be on-premises full-time, 5 days a week. In addition, it might require working outside standard business hours.
PressReader is committed to providing a fair compensation package which includes a 100% employer-paid health, dental, and vision benefit plan; 15 paid vacation days to start; health and wellness days and bereavement days; reimbursements for professional training and membership in professional associations; fitness subsidy and more, along with a chance to be working with amazing people. The pay range for this role is $75,000 to $88,000, depending on experience.
To apply, please submit your resume, and a cover letter explaining why you are the right person for this role.
