About this RoleCOMPANY: Quanta Government Solutions JOB TITLE: Sr IT Support Specialist
DEPARTMENT: Information Technology
LOCATION: Hybrid
REPORTS TO: Senior Manager, IT Operations
CLASSIFICATION: ExemptPOSITION OVERVIEW:Quanta Government Solutions is seeking a Sr IT Support Specialist to serve as the escalation point for complex technical issues across our enterprise environment. This role owns Tier 3 support, administers our Microsoft 365 environment, and delivers high-quality end-user support. The ideal candidate brings deep Windows and M365 expertise, general familiarity with Azure, a customer-first mindset, and willingness to travel to field locations as needed. Beyond day-to-day escalation and administration, this role also contributes technical direction on the ongoing architecture, licensing strategy, and lifecycle roadmap of the Microsoft 365 and Azure environment.
What You'll Do- Serve as the Tier 3 escalation point for all endpoint-related issues (hardware, software, OS, and applications) unresolved by Tier 1/2, driving resolution with minimal downtime and engaging vendor support directly when the technology requires manufacturer- or vendor-level resolution.
- Administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive, Intune, Azure AD, Defender, Purview, and licensing) and enforce endpoint security and compliance (BitLocker, MFA, Conditional Access).
- Deploy, configure, and maintain Windows 11 workstations, laptops, peripherals, iOS/Android mobile devices, and Microsoft Cloud PCs; manage device lifecycle from imaging through retirement using automation and best practices, and manage Azure Virtual Desktop (AVD) environments.
- Monitor endpoint health, patching, and remote support via RMM tooling (NinjaRMM or equivalent); maintain automation scripts, alerts, and device policies.
- Troubleshoot core network connectivity issues (DNS, DHCP, VPN, wireless, firewall rules) and monitor backup jobs across on-prem and cloud workloads, performing restores and escalating to network/security teams as needed.
- Communicate technical solutions clearly to non-technical users; act as a trusted technology advisor to staff and leadership.
- Participate in a shared on-call rotation providing after-hours and weekend support for critical outages; assist with Tier 1/2 tickets during peak volume, backlogs, or staff absences.
- Travel to company sites and project locations for on-site support, installations, and technology deployments.
- Provide architectural input and recommendations on the Microsoft 365 and Azure platform roadmap, partnering with IT leadership on endpoint management strategy, tenant configuration standards, and technology lifecycle planning.
- Own software and cloud licensing budget planning for supported platforms, including cost forecasting, vendor contract review, and renewal negotiation.
- Own and maintain IT support SOPs and process documentation, leading process-improvement initiatives across the support organization.
- Document solutions, maintain knowledge base articles, and perform other duties as assigned.
What You'll BringRequired Education and Experience - Bachelor's degree in IT, Computer Science, or a related field required; equivalent combination of education and progressive hands-on experience may be considered in lieu of degree.
- 6+ years of progressive endpoint support experience, including 3+ years at a Tier 3/senior level.
- Demonstrated expertise administering Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Azure AD, Defender, and Purview).
- Proficiency supporting Windows 11 in a corporate domain environment.
- Experience supporting iOS and Android mobile devices in a corporate environment.
- Experience deploying and managing Microsoft Cloud PC (Windows 365) in a corporate environment.
- Some hands-on experience managing Azure Virtual Desktop (AVD) environments.
- Hands-on experience with an enterprise RMM platform (NinjaRMM/NinjaOne or equivalent).
- Working knowledge of endpoint security tools: BitLocker, MFA, Conditional Access, Defender, and Microsoft Purview.
- Working knowledge of core networking fundamentals (DNS, DHCP, VPN, firewalls, Wi-Fi) sufficient to troubleshoot end-user and site connectivity issues.
- Experience monitoring backup jobs and performing file, mailbox, or system restores (e.g., Veeam, Datto, Azure Backup, or equivalent).
- Willingness to participate in a shared on-call rotation, including occasional after-hours and weekend support.
- Familiarity with ITSM/ticketing platforms (ServiceNow, Jira, Freshservice, etc.).
- Strong customer service orientation with excellent verbal and written communication skills.
Preferred Education and Experience - Experience supporting government or defense contractor environments.
- Experience in a Microsoft 365 GCC or GCC-High environment, including tenant configuration differences.
- PowerShell, CMD, or equivalent scripting language for task automation and deployments.
- Experience with Azure RemoteApp streaming and hybrid deployment scenarios alongside Windows 365 Cloud PC.
- Experience building solutions in Microsoft Power Apps (canvas or model-driven apps integrated with M365/SharePoint).
- Familiarity with Deltek Costpoint, Deltek Cobra, SAP Concur Expense, ADP, P6, and Autodesk Vault; ability to support end-users and coordinate with application owners on access, troubleshooting, and integrations.
- Experience using AI productivity tools (Microsoft Copilot, Claude, ChatGPT) in a professional setting; familiarity with responsible AI usage and applying AI to support workflows, documentation, and troubleshooting.
- > 6 Years
LICENSES / CERTIFICATIONS:Required Licenses/Certifications- Valid driver's license with a clean driving record (required for travel to field locations).
- CompTIA Network+ or equivalent.
Preferred Licenses/Certifications- Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102).
- Microsoft 365 Certified: Enterprise Administrator Expert.
- Microsoft Certified: Azure Administrator Associate (AZ-104).
- CompTIA Security+.
- ITIL Foundation Certification.
SUPERVISORY RESPONSIBILITIES:- This position has no direct supervisory responsibilities. The Sr IT Support Specialist may provide technical mentorship and guidance to junior support staff.
TRAVEL REQUIREMENTS:- Travels: Yes
- Percent of time: 30%
- Overnight required: Yes
PHYSICAL DEMANDS: - Stationary Position - Frequently
- Pushing/Pulling/Reaching - Seldom
- Climb - Seldom
- Kneel - Seldom
- Grab - Seldom
- Bend - Seldom
- Lift/carry over - 31- 50 LBS
- Vision - 20/20 Corrected Vision
- Hearing - Receive detailed information if spoken to
WORKING CONDITIONS:- Wet or Humid - Seldom
- Working near or on moving mechanical parts - Seldom
- Working near or on heavy machinery - Seldom
- Working in high places - Seldom
- Exposed to fumes or airborne particles - Seldom
- Exposed to toxic or caustic chemicals - Seldom
- Frequency of working in outdoor weather conditions - Seldom
- Work with Electricity - Seldom
- Work with explosives - N/A
- Work on or near a source of radiation - N/A
- Loud noise conditions (above 87dB)- Seldom
- Other Environmental Factors including weather conditions
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, working conditions, physical demands, and activities my change or new ones may be assigned at any time with or without notice. What You'll GetOur Benefits & Perks
- Comprehensive medical, dental, and vision insurance coverage
- Company-paid life and disability insurance
- Access to mental health support and resources
- 160 hours of paid time off per calendar year, prorated in the year of hire based on the employee's start date, along with 11 company-observed paid holidays
Growth & Development
- Ongoing training and development programs
- Career advancement opportunities to support professional growth
- Tuition reimbursement for continued education
Recognition & Financial Well-Being
- Employee recognition and rewards program
- 401(k) retirement savings plan with company match
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options (based on plan selection)
Family Support
- Maternity and paternity leave programs to support growing families
Application Deadline
- QGS anticipates accepting applications through December 1,2026. This posting may be extended if the position remains unfilled or closed earlier if the position is filled before the anticipated closing date.
