Safe Fleet

Senior IT Specialist, Customer Support

Safe Fleet • $85K — $110K *
Houston, TX 77084In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Information Technology or equivalent experience
  • 5+ years in software/hardware support
  • Proficient in Linux (Red Hat, Ubuntu) with command-line skills
  • Experienced with Microsoft tools: Active Directory, DNS, IIS
  • Knowledge of website administration and .NET applications
  • SQL database administration skills
  • MCSA certification or equivalent experience

Responsibilities

  • Install, update, and migrate Safe Fleet software solutions on Microsoft and Red Hat systems
  • Perform server updates and migrations with SQL scripting
  • Maintain expertise in Safe Fleet Video Group products
  • Provide Tier III support through various communication channels
  • Troubleshoot and resolve complex software and hardware issues
  • Train customer IT staff on system operations and procedures
  • Facilitate end-user training on video technology and management software

Benefits

  • Opportunity to work with cutting-edge video technology
  • Occasional travel for on-site support and training
  • Engagement in research and development of new features
  • Opportunity to create and share technical documentation
  • Collaborative team environment and professional development
Full Job Description
Description

The Role

The Senior IT Specialist, Customer Support (Tier III) is responsible for designing and integrating systems within customer environments, supporting complex software and hardware issues, and ensuring successful implementation of Safe Fleet Video Group solutions. This role involves troubleshooting advanced technical problems, performing software installations, upgrades, and migrations, and working closely with customer IT teams to ensure seamless operation within complex infrastructures.

Responsibilities:

  • Install, update, and migrate Safe Fleet software solutions across Microsoft-based workstations/servers and Red Hat Linux systems.
  • Perform server updates and migrations, including SQL scripting as required.
  • Maintain advanced functional expertise in Safe Fleet Video Group products and technologies.
  • Provide Tier III technical support via phone, email, and other communication channels.
  • Diagnose, investigate, and resolve complex software and hardware issues.
  • Train customer IT personnel on system operations, maintenance, and troubleshooting procedures.
  • Deliver end-user training on video recording equipment and video management software.
  • Support and execute customer acceptance testing, deployment validation, and system verification activities.
  • Participate in research, development, and testing of new features and technologies.
  • Create and maintain technical documentation and share knowledge across teams.
  • Contribute to team objectives and support additional tasks as required.


Requirements

  • Bachelor's degree in Information Technology or equivalent practical experience.
  • Minimum of 5 years of experience in a software/hardware support environment.
  • Strong proficiency with Linux operating systems (Red Hat, Ubuntu), including command-line usage.
  • Experience with Microsoft administration tools, including Active Directory, DNS, and IIS.
  • Working knowledge of website administration, IIS, and .NET applications.
  • Experience with SQL database administration, including queries, data migration, reporting, and troubleshooting.
  • Hands-on experience with database platforms such as Microsoft SQL Server, PostgreSQL, and MySQL.
  • MCSA (Windows Server) certification or equivalent experience.
  • Ability and willingness to travel occasionally.


Preferred Qualifications

  • Experience with PowerShell scripting.
  • Familiarity with cloud platforms such as AWS or Azure.
  • Knowledge of digital video technologies, including transcoding and redaction.
  • Understanding of Layer 2/Layer 3 networking concepts, including VLANs and routing.

About Safe Fleet

Safe Fleet is a leading global provider of safety solutions for fleet vehicles. The company designs, manufactures, and sells a wide range of products that help improve the safety and efficiency of commercial and emergency vehicles. Safe Fleet's products include lighting and electronics, mirrors and vision systems, seating and restraint systems, and more. The company serves a variety of industries, including transportation, construction, waste management, and public safety. Safe Fleet is committed to innovation and sustainability, and is dedicated to helping its customers operate safer, smarter, and more efficiently.
Learn more about Safe Fleet
Size
1,600 employees
Industry
Manufacturing & Automotive
Net Income
$20 million
Founded
2013
5 Year Trend
+5%
Revenue
$500 million
NASDAQ
SFET
* Ladders Estimates

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