Description
QUALIFICATIONS/ABILITIES:
• A Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, Cybersecurity, or a related technical discipline, or equivalent practical experience, is preferred.
• 8+ years Platform Engineering or related technical experience in a professional environment.
• Experience with Infrastructure as Code technologies.
• Experience implementing GitOps practices and source-controlled operational workflows.
• Experience supporting and operating containerized platforms and orchestration.
• Experience integrating SAST, DAST, dependency scanning, container scanning, secrets detection, and policy validation into CI/CD workflows.
• Experience integrating platforms through APIs, automation frameworks, and workflow orchestration solutions.
• Experience evaluating, integrating, or leveraging AI-assisted tools, automation platforms, or intelligent agents to improve developer productivity, operational efficiency, and platform capabilities.
• Experience designing and establishing patterns in AI-enhanced capabilities.
• Must be a true team player; personable, professional, flexible, and have a high level of integrity.
• Attention to detail that will drive business value
• Ability to manage time through multi-tasking and managing several projects at once. Must be flexible and work well under pressure and easily adapt to change.
• Entail strong communications, along with a positive attitude and a strong work ethic.
• High levels of personal accountability; an ability to be responsible for your own actions.
• Strong critical thinking and problem-solving skills; an ability to assimilate knowledge and then take appropriate action.
• Confidence and high levels of accomplishment.
RESPONSIBILITIES - HOW THIS POSITION SUPPORTS THE VISION include the following, but are not limited to:
• Lead the design, implementation, administration, and continuous improvement of enterprise platform services that support application delivery, automation, observability, and operational excellence.
• Serve as the lead technical resource for complex platform, automation, deployment, integration, and operational initiatives.
• Lead the planning, execution, and successful delivery of major platform projects, migrations, upgrades, and modernization efforts.
• Lead the technical response to major incidents, outages, and service disruptions, coordinating investigation, remediation, communication, and recovery activities across teams.
• Conduct root cause analysis for significant service events and drive corrective actions that improve platform reliability, stability, and operational maturity.
• Design and implement scalable, secure, reliable, and supportable platform solutions aligned with organizational standards and long-term technology objectives.
• Evaluate emerging technologies, tools, and platform capabilities and provide recommendations to leadership, Technical Owners, and platform stakeholders.
• Develop, recommend, and maintain platform engineering standards, operational practices, deployment patterns, automation frameworks, and governance controls.
• Review and approve platform architectures, implementations, automation solutions, and operational changes developed by Support Platform Engineers, Platform Engineers, and Platform Engineer II associates.
• Lead platform adoption initiatives and partner with Development, Integration, Infrastructure, Security, Product Management, and business stakeholders to improve platform utilization and effectiveness.
• Drive initiatives that improve developer experience, self-service capabilities, deployment velocity, operational visibility, reliability, and platform usability.
• Mentor and coach IT Platform Engineer associates through technical guidance, peer reviews, project leadership, and knowledge-sharing activities.
• Lead technical reviews, architecture discussions, operational readiness assessments, and post-implementation evaluations.
• Participate in strategic planning, roadmap discussions, capacity planning, operational reviews, and technology investment recommendations.
• Collaborate with Infrastructure, Security, Compliance, and Development teams to ensure platform services meet operational, security, resiliency, and compliance requirements.
• Define and maintain technical documentation, standards, playbooks, reference architectures, operational procedures, and engineering best practices.
• Provide technical leadership during disaster recovery testing, resilience exercises, and operational continuity initiatives.
• Participate in ticket coverage and on-call support after hours with team rotation, serving as a senior escalation resource for critical issues.
INDICATORS OF PERFORMANCE
• Demonstrates expert-level knowledge of platform technologies, automation, deployment practices, observability, and operational excellence.
• Provides trusted technical leadership and guidance on complex platform initiatives and engineering challenges.
• Serves as a recognized subject matter expert within assigned platform domains.
• Successfully leads major platform projects, migrations, upgrades, and modernization initiatives from planning through implementation.
• Effectively manages technical risks, dependencies, and implementation challenges.
• Contributes measurable improvements to platform stability, availability, scalability, performance, and operational maturity.
• Leads resolution of complex technical problems and high-impact service disruptions.
• Consistently promotes and applies engineering standards, architectural patterns, security requirements, and operational best practices.
• Performs technical reviews that improve solution quality, maintainability, and supportability.
• Ensures platform implementations align with organizational standards and long-term objectives.
• Designs scalable, secure, maintainable, and supportable platform capabilities.
• Effectively mentors Support Platform Engineers, Platform Engineers, and Platform Engineer II associates.
• Helps elevate engineering practices and technical consistency across the platform team.
• Collaborates effectively with Product Managers, Technical Owners, Infrastructure teams, Developers, and business stakeholders.
• Demonstrates leadership through influence, credibility, and collaboration rather than formal authority.
• Contributes meaningful recommendations regarding platform roadmaps, technology investments, engineering practices, and modernization opportunities.
• Identifies future platform needs, emerging technologies, operational improvements, and technical risks.
• Supports long-term planning efforts through informed technical guidance and platform expertise.
• Promotes documentation practices that improve consistency, scalability, and supportability.
