10+ years of IT experience in systems administration, infrastructure, or IT support.
5+ years of IT management experience, leading multiple teams or managers.
Hands-on technical expertise in business systems administration and IT support.
Proven experience managing IT budgets, vendor relationships, and contracts.
Familiarity with IT controls, security programs, and external audits.
Experience with IT service management processes like incident and change management.
Strong communication skills for collaboration with business leaders and technical teams.
Responsibilities
Lead IT Systems Administration, IT Operations, and IT Support functions.
Serve as the senior technical escalation point for complex issues.
Manage the IT budget and oversee software license and vendor management.
Ensure accountability for IT security posture and vendor relationships.
Oversee IT audit relationships and ensure compliance with controls.
Establish and enforce standards, policies, and procedures for IT operations.
Collaborate with DevOps and Software teams on identity management and technology needs.
Benefits
Comprehensive health and wellness programs.
Opportunities for professional development and training.
Flexible work arrangements to promote work-life balance.
Collaborative and innovative work environment.
Access to cutting-edge technology and tools.
Full Job Description
Job Summary:
The Senior Manager, IT leads XPEL's IT Systems Administration, IT Operations, and IT Support functions. This role is accountable for the reliability, security, and service quality of XPEL's business systems, infrastructure, endpoints, and user support, and leads the managers and senior staff who run them. It is a working leadership role. The Senior Manager manages through the team leaders but steps in directly on complex technical issues when needed.
Core Duties
Lead the IT Systems Administration, IT Operations, and IT Support functions, managing the IT Operations Manager, the IT Support Manager, and the system administrators, with responsibility for staffing, performance, and development.
Serve as the senior technical escalation point across these functions, stepping in directly on complex systems administration, infrastructure, and support issues.
Own the IT budget, software license management, and the vendor and contract portfolio, and decide how day-to-day execution is delegated across the team.
Hold accountability for XPEL's IT security posture across infrastructure and software, including the security vendor relationship, with testing, monitoring, and remediation follow-through carried out by IT Operations and fixes owned by the responsible teams.
Own the IT audit relationship for these functions, including findings, remediation commitments, and final sign-off on controls operated by the team.
Set standards, policies, and procedures across systems administration, IT operations, and support, and ensure they are documented and followed.
Partner with the DevOps team on identity and credential management across business systems and XPEL-built systems.
Partner with the Software team on requests that require custom development, and with business leaders on technology needs and planning.
Plan for the growth of these functions, including staffing and capacity.
Track and report on service levels, system health, security posture, and operational performance to leadership.
Basic Qualifications
10+ years of experience in IT, spanning systems administration, infrastructure, or IT support.
5+ years in IT management, including experience leading other managers or multiple teams.
Hands-on technical depth across business systems administration, network and endpoint infrastructure, and IT support, sufficient to step into complex issues directly.
Experience owning an IT budget, vendor relationships, and contracts.
Experience with IT controls, security programs, and external audits.
Experience running IT service management processes, such as incident, change, and service-level management.
Strong communication skills, with the ability to work effectively with business leaders, technical teams, and auditors.
Preferred Qualifications
Experience in a publicly traded company, including SOX IT general controls.
ITIL certification or experience working in an ITIL environment.
Experience with Microsoft 365, Entra ID, Intune, and enterprise ERP and SaaS platforms.
About XPEL, Inc.
XPEL, Inc. is a leading provider of protective films and coatings for the automotive and architectural markets. The company's products are designed to protect against damage from rocks, debris, and other hazards, as well as to enhance the appearance of vehicles and buildings. XPEL's product portfolio includes paint protection films, window films, and ceramic coatings, among others. The company is headquartered in San Antonio, Texas, and has operations in the United States, Canada, and Europe.
