Senior IT ManagerDepartment: Information Technology
Employment Type: Full Time
Location: Burlington, MA
Compensation: $110,000 - $125,000 / year
DescriptionWhat we're looking for:The Senior IT Manager is a dedicated business partner, working closely with cross-functional departments to understand their technical needs. The Senior IT Manager will develop and execute an IT roadmap including infrastructure, security, and applications; strategies and technical plans should incorporate AI best practices.
Keys to success include a developed understanding of cybersecurity principles and comfort in leading corporate trainings, technical project management skills including a track record of implementing successful migrations and/or implementations, and a strong commitment to business ethics.
Highly desirable candidates for this role would see value in maintaining a strong onsite presence weekly at Myomo's HQ in Burlington. How You'll Drive Impact:- Partner cross-functionally, anticipating service and security requirements as well as enhancing IT services and streamlining operational efficiency across the organization.
- Provide technical management and support for vital IT projects when appropriate including system migration and/or upgrades, data storage, (cloud) and access. Leverage modern tools including AI to streamline and maximize efficiencies.
- Develop and ensure adherence to internal controls and data privacy requirements, recommending and operationalizing best practices as appropriate.
- Manage the Company's outsourced IT provider and other vendors, monitoring operational metrics to ensure internal customer satisfaction as well as timely responsiveness to service issues and requests.
- Maintain an inventory of third-party vendors able to access internal and cloud-based systems, developing and maintaining qualified vendor criteria including annual SOC reports and cybersecurity insurance.
- Oversee and collaborate on corporate cybersecurity efforts in accordance with company leadership.
- Act as an onsite point of contact for technical questions, liaising with external provider. Support help desk operations as needed to resolve issues.
- Perform tests and evaluations on new software and hardware as appropriate, fulfilling ad hoc requests as needed.
- Ensure timely and cost-effective procurement of IT hardware and software.
- Ensure regularly scheduled application backups of vital corporate applications.
- Ensure a smooth and effective IT onboarding process for new employees.
- Install and configure computer hardware, software, systems, networks, printers, and scanners as
needed.
What You'll Bring:- 7+ years of IT experience, including 3+ years of corporate or in-house experience.
- Previous public company background and/or experience in a regulated environment a strong plus.
- Proven track record of success as an IT Manager/Sr. Engineer, or other relevant leadership position.
- B.S. degree in Computer Science, Engineering, or relevant field; advanced degree may be a plus.
- Cybersecurity certifications (CISSP, CISM) a plus.
- Excellent diagnostic and problem-solving skills.
- Strong communication skills, both written and verbal.
