They are seeking an experienced, highly hands-on
Senior IT Manager to oversee daily IT operations for a growing global technology organization. This individual will be responsible for ensuring reliable internal IT support, maintaining a secure technology environment, and managing a small IT team while remaining actively involved in day-to-day technical responsibilities.
The ideal candidate is a strong technical problem-solver who enjoys being hands-on rather than solely managing people. This role will be approximately
80% hands-on technical work and 20% team leadership, vendor management, and strategic planning.
This positoin is 4 days a week onsite Responsibilities - Oversee daily IT operations, including end-user support, infrastructure, systems administration, and troubleshooting.
- Serve as a hands-on technical escalation point for complex hardware, software, network, and system issues.
- Manage and mentor a small internal IT team of approximately 2-3 employees while remaining directly involved in technical support.
- Maintain and support corporate IT infrastructure, including servers, networks, cloud applications, and employee devices.
- Oversee IT security, including endpoint protection, access management, system updates, and security best practices.
- Manage user accounts, permissions, onboarding/offboarding, and employee technology needs.
- Coordinate with third-party vendors, managed service providers, and offshore IT resources to ensure timely issue resolution.
- Support IT projects, system upgrades, software deployments, and infrastructure improvements.
- Maintain IT policies, documentation, asset management, and operational procedures.
- Identify opportunities to improve IT efficiency, security, reliability, and overall user experience.
- Provide IT support and coordination across the company's global offices.
Must Have Skeills / Tech - 7+ years of experience in IT operations, infrastructure, systems administration, or technical support.
- Previous experience leading or managing a small IT support or infrastructure team.
- Strong hands-on technical background with the ability and willingness to resolve issues personally.
- Experience supporting corporate IT environments, including Windows systems, Microsoft 365, Active Directory, and cloud-based applications.
- Solid understanding of networking, VPNs, firewalls, endpoint management, and IT security fundamentals.
- Experience managing IT vendors, external service providers, and offshore technical teams.
- Experience supporting users and IT operations across multiple locations, ideally within a global organization.
- Ability to prioritize daily support requests while managing infrastructure and security responsibilities.
- Strong troubleshooting, communication, and organizational skills.
- Comfortable working in a fast-paced environment where the IT Manager must balance leadership responsibilities with direct technical execution.
Nice to Have - Experience working in an IoT, SaaS, hardware, or connected-device technology company.
- Experience with Azure, Intune, Entra ID, or similar enterprise management tools.
- Familiarity with cybersecurity compliance, vulnerability management, and security audits.
- Experience supporting geographically distributed teams and remote employees.
- Experience implementing IT automation and process improvements.
The Offer - Attractive total compensation package between 140-155k
- Comprehensive healthcare benefits including medical, dental, and vision coverage; Life/ADD/LTD insurance; FSA/HSA options
- 401(k) Plan with employer match
- Generous paid time off policy
- Observance of 11 paid company holidays
Specialization : - Customer Support / Call Center / Client
- Technical Support
- Network Security
