Senior IT Engineer

Blockchain • $100K — $130K *

Dallas, TX 75217In-Person

Information Technology

5 - 7 years of experience

2 months ago

Job Overview by Ladders

Qualifications

5+ years of IT support or systems engineering experience
High degree of security awareness
Excellent prioritization and organizational skills in dynamic environments
Strong understanding of TCP/IP, networking, and firewalls
Proficiency in macOS and Google Workspace administration
Experience with Jamf or similar MDM platforms
Familiarity with AI tools like Claude and ChatGPT
VIP and C-suite support experience with professionalism

Responsibilities

Provide comprehensive IT support to all employees, including VIPs and executives
Monitor security best practices and train employees
Provision employee hardware and software for a global workforce
Efficiently handle onboarding, offboarding, and re-provisioning
Support setup and management of infrastructure for office builds
Administer core SaaS platforms including Slack, Jira, and Notion
Provide user support for AI tools and handle troubleshooting
Manage office LANs and video conferencing systems

Benefits

Unlimited vacation policy to take time as needed
Work from Anywhere policy with up to 4 weeks remote work abroad
Awesome office location in Dallas with in-person requirements
Apple equipment provisioned for employees
Opportunity to be a key player in a rapidly expanding technology company
Flexible work culture promoting work-life balance

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Full Job Description

Senior IT Engineer to join our Operations team based in Dallas.

WHAT YOU WILL DO

Provide comprehensive and timely IT support to all employees, including VIP and C-suite executives, delivering white-glove service with professionalism and discretion
Exercise security best practices and monitor and train employees to do the same
Maintain and provision employee hardware and software for a global workforce, leveraging Apple Business Manager and MDM platforms to deploy policies, push updates, and apply patch fixes at scale
Perform onboarding, offboarding, and re-provisioning procedures efficiently and securely
Support the setup and management of new and existing infrastructure, including office builds and fit-outs from the ground up
Manage and administer core SaaS platforms at an admin level, including Slack, Jira, Notion, 1Password, Google Workspace, and Apple Business Manager; additional experience with Microsoft 365, Adobe, and DocuSign is a plus
Support employees with AI tools (Claude, ChatGPT, Gemini and similar) and handling queries, troubleshooting, and providing admin-level guidance to help teams get the most out of AI in their workflows
Manage office LANs, Wi-Fi, and video conferencing systems, with hands-on experience supporting AV hardware (Logitech, Owl) and platforms (Google Meet,
Zoom)
Manage laptop logistics for new hires and leavers, including coordinating shipments and collections through carriers such as FedEx, UPS, or Retriever to ensure seamless device delivery and retrieval globally
Configure and manage network infrastructure including Meraki switches, access points, and firewalls
Handle vendor management and ISP engagement (experience with Verizon or other ISPs is a bonus), ensuring reliable and cost-effective service delivery
Support the operations team across all projects including internal events, external events, and office moves
Support employees potentially out of hours

WHAT YOU WILL NEED

5+ years of experience in IT support or systems engineering, with a track record of operating independently and thriving under pressure in fast-paced environments
A high degree of security awareness and current knowledge of best practices
Ability to prioritize, organize, and execute quickly and efficiently in a dynamic environment with ever-changing and competing demands
Solid knowledge of TCP/IP, networking, routing, and firewalls; hands-on experience with Meraki or similar enterprise networking platforms
Superb problem-solving abilities with a calm, methodical approach to complex incidents
Confident, outgoing, and whatever-it-takes attitude with the ability to work independently and take full ownership of projects
Previous startup or scale-up experience with the ability to manage multiple projects across varying timelines and priorities
Strong proficiency in macOS and Google Workspace administration (essential)
Experience with Jamf or equivalent MDM platforms at an admin level, including creating and managing policies, pushing updates, and deploying patch fixes; Rippling MDM experience is a bonus
Experience with AV systems and video conferencing hardware (Logitech, Owl) and software (Google Meet, Zoom)
Admin-level experience across core SaaS tools: Slack, Jira, Notion, 1Password,
Google Workspace, and Apple Business Manager; Microsoft 365, Adobe, and
DocuSign experience is a plus
Familiarity with AI tools such as Claude or ChatGPT, and comfort supporting users at an admin level with queries and adoption
Experience with office moves, builds
Vendor management experience, including ISP engagement (Verizon or similar is a bonus)
VIP and C-suite support experience, with the professionalism and discretion that comes with it
A genuine enthusiasm for being in the office and being a visible, go-to presence for the team.

COMPENSATION & PERKS

Full-time salary based on experience and meaningful equity in an industry-leading company
Work from Anywhere Policy: up to 4 weeks to work remotely from abroad
Awesome office location in the heart of Dallas, with a mandatory four days per week in-person scheme.
Unlimited vacation policy; work hard and take time when you need it
Apple equipment
The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field
Flexible work culture

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About Blockchain

Blockchain is a technology company that provides software solutions for digital assets. The company was founded in 2011 by Peter Smith and Nicolas Cary. Blockchain offers a range of products, including a digital wallet, a cryptocurrency exchange, and an API for developers. The company is headquartered in New York City, and it has offices in London and Vilnius. Blockchain has more than 50 million wallets created and has facilitated more than 100 million transactions. The company has raised more than $70 million in funding from investors such as Lightspeed Venture Partners, Digital Currency Group, and Google Ventures.

Learn more about Blockchain

Size

200 employees

Industry

Information Technology

Founded

2011

* Ladders Estimates

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