Summary

The Division of Information Technology Services (ITS) is seeking a highly experienced and motivated individual to join our team as an Senior Infrastructure Project Manager. This role is responsible for driving the successful delivery of large-scale, complex IT projects and programs that support the university's strategic priorities. The Senior Project Manager will lead cross-functional teams, manage diverse stakeholder expectations, and ensure that all initiatives are delivered within scope, schedule, and budget-while aligning to business value and user needs. The ideal candidate will be a self-starter with a proven track record of managing complex strategic IT initiatives in dynamic environments. This role requires a strategic thinker who is also hands-on, with strong leadership and influencing skills.

This is a hybrid position that requires on-site presence in the Boston office 3 days per week.

Minimum Qualifications

Education

• Bachelor's or Master's degree in Computer Science, Information Systems, Business Administration, or a related field.
• Project management training/certification preferred (e.g., PMP, Agile, PRINCE2)

Experience

• 10-15 years of overall IT experience, including 8-10 years of progressive IT project management experience, including managing large, complex, cross-functional IT initiatives in matrixed organizations.
• Demonstrated experience in delivering enterprise-level technology projects, such as CRM, ERP, infrastructure, data integration, or cloud-based systems.
• Minimum of 7-9 years of experience engaging with business units, technical teams, and executive stakeholders to translate business needs into actionable project plans.
• Proven ability to lead diverse project teams, set direction, communicate vision, and influence outcomes without direct authority.
• Experienced in navigating organizational change, managing competing priorities, and driving projects forward in ambiguous or evolving environments.
• A strong history of using data-driven insights to guide project planning and risk management.

PMO Knowledge and Skills

• Expert in project management methodologies, including Waterfall, Agile, and hybrid approaches.
• Proficient with project management tools such as MS Project, Smartsheet, ServiceNow, Confluence and, Jira.
• Strong analytical and problem-solving skills with the ability to make sound decisions under pressure.
• Excellent verbal and written communication skills with experience presenting to senior leadership.
• Demonstrated ability to build relationships, foster collaboration, and resolve conflicts across diverse stakeholder groups.
• Deep understanding of business processes and IT alignment, with the ability to deliver measurable value.
• Skilled in resource planning and budgeting for large-scale projects.
• Self-motivated, organized, and capable of working independently in fast-paced environments.
• Good understanding of current and emerging technologies and how other enterprises are employing them to drive digital business.
• Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence.

Infrastructure Knowledge and Skills

• Progressive work experience in Audio Visual (AV) & Network infrastructure; hands-on experience.
• Excellent problem solving and decision-making skills.
• Familiarity with blueprints, construction documentation, and AutoCad
• Knowledge of cabling structures including fiber optic, copper, and coaxial.
• Working knowledge of audio-visual (AV) systems, including AV upgrades and installations for classrooms, conference rooms, and event spaces, and their integration with campus IT infrastructure.
• Familiarity with low voltage cabling standards and practices, including structured cabling, cable pathways/tray systems, terminations, and testing and certification.
• Understanding of enterprise networking concepts, including LAN/WAN architecture, switches, routers, wireless access points, and network closet (MDF/IDF) design and buildout.
• Broad IT infrastructure knowledge spanning data centers, telecom/network rooms, and campus facilities, with the ability to coordinate cross-functional infrastructure projects that meet industry and university standards.
• Higher Education experience.is a plus, though not required:

Key Responsibilities & Accountabilities

Project Leadership & Execution

• Lead the planning, execution, and delivery of multiple large and complex IT projects across departments, ensuring alignment with university priorities and strategies.
• Develop and manage detailed project plans, milestones, scope statements, budgets, timelines, and resource allocations.
• Ensure project deliverables are completed on time, within scope, and on budget while maintaining high quality standards.
• Conduct risk assessments and implement proactive mitigation strategies.
• Monitor project activities, ensuring the currency, quality, and integrity of information, while providing consistency in content.

Stakeholder Engagement & Communication

• Serve as the liaison between technical teams, business units, and executive sponsors.
• Build and maintain strong relationships with stakeholders at all levels.
• Facilitate effective communication across cross-functional teams to ensure shared understanding of objectives, progress, and changes.
• Present project updates, risks, and performance metrics to governance groups and leadership.

Team Leadership & Collaboration

• Provide direction and support to cross-functional project teams, including internal staff and external vendors.
• Establish clear goals and responsibilities and promote accountability across team members.
• Foster a collaborative environment that encourages innovation, ownership, and problem-solving.

Monitoring, Reporting & Financial Oversight

• Track and report on project progress, milestones, risks, issues, and financials.
• Develop and publish status reports, prepare and modify schedules or plans as required.
• Ensure post-project evaluation, lessons learned, and knowledge documentation.
• Manage project budgets responsibly, identify cost-saving opportunities, and ensure financial accountability.

Management and coordination of Infrastructure Initiatives and Vendors

• Appoint and manage vendor/subcontractor projects such as installation and servicing cable (copper, coaxial, fiber-optic), optical, telecommunications and T1 networks as well as enterprise-wide, student residential and cabling networks such as NUnet, ResNet and HuskyCable.
• Review job reports constantly to track labor, material, and over-all job progress and status.
• Ensure quality of inventory and timely procurement and delivery of materials to jobsite.
• Coordinate installations of new networks and extensions of current network.
• Lead planning and execution of AV upgrade projects, including classroom, conference room, and event space audio-visual system installations and refreshes.
• Manage low voltage cabling projects, including structured cabling, cable pathway/tray installations, and coordination of testing and certification.
• Oversee networking infrastructure initiatives, including switch/router upgrades, wireless access point deployments, and network closet (MDF/IDF) buildouts.
• Coordinate broader IT infrastructure initiatives across campus, partnering with ITS teams and departments to plan and execute technology upgrades supporting Northeastern's facilities and academic spaces.
• Facilitate construction related technology relocation activities with external vendors, IS Customer Services and Northeastern departmental customer contact.
• Keep appropriate individuals informed of all installation and/or troubleshooting activities.

Position Type

Information Technology

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Compensation Grade/Pay Type:
113S

Expected Hiring Range:
$113,865.00 - $165,105.00

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.