The Industry Advisor is a former operator (owner, executive, or senior leader from a property care trade) who brings that credibility and hands-on knowledge into how we sell, implement, support, and build product. This is a single, senior individual contributor role spanning all four Property Care trades, working directly with the GM and cross-functionally across Sales, Implementations, Customer Success, and Product.
What you'll do:Product
- Advise Product on feature decisions and tradeoffs from an operator's perspective, including reviewing and commenting on product requirement documents
- Advise on custom vs. standardized reporting needs for property care clients
- Turn QBR feedback into prioritized input for the product roadmap
Market Development
- Attend and represent ServiceTitan at industry conferences (e.g., PestWorld)
- Own relationship with key trade orgs (e.g., NPMA)
- Write market point-of-view (POV) documents that capture industry context for internal and customer-facing use
Sales
- Join prospect pitches and calls to lend industry credibility, answer trade-specific questions, talk "operator to operator"
- Shape and craft GTM materials and value propositions grounded in operator experience
Implementations
- Support discovery on nuanced or ambiguous operational topics during onboarding
- Act as an escalation point for complex implementation issues
- Serve as the internal resource implementation teams turn to for trade-specific questions
- Provide named-account support for our highest-priority accounts
Customer Success
- Translate customer asks and pain points into clear input for relevant ServiceTitan teams
- Act as an escalation point for complex implementation issues
- Provide named-account support for our highest-priority accounts, bringing "operator lens" to each discussion
What you'll bring:Senior level experience within the Property Care trade industry, with direct oversight of both Operations and Technology.
- Proven track record of running high-performing operations within enterprise settings.
- Recent experience (within the last 2-3 years) leading Property Care trade technology systems, ideally as the driver of a major platform migration or enterprise rollout.
- High market credibility with immediate authority among industry operators, paired with exceptional verbal storytelling skills.
- Deep operational fluency across recurring revenue/service agreements, technician routing, route density optimization, chemical tracking and compliance, and multi-location or multi-brand operations.
- Preferred: Direct experience navigating M&A integrations, platform consolidations, or multi-brand rollups.
Be Human With Us:Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
Use of AI Technology:We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply.
