3+ years in client-facing software implementation roles
Strong analytical, organizational, and problem-solving abilities
Proficient in data analysis and result interpretation
Experience in influencing stakeholder decision-making
Enthusiastic about startup culture and commitment
Willing to relocate to Austin, TX for a collaborative work environment
Responsibilities
Manage timelines for implementation projects and achieve launch targets.
Coordinate with stakeholders to support Enterprise Level expansion.
Master the product to guide clients through implementation.
Ensure high customer satisfaction as an advocate during partnerships.
Build strategic client relationships across multiple organizational levels.
Facilitate smooth transitions from implementation to support teams.
Contribute to improving customer experience and feedback processes.
Communicate product feedback and manage escalations.
Balance priorities and remove blockers to drive adoption.
Travel for client visits as necessary.
Benefits
Comprehensive healthcare coverage
Opportunities for professional growth
Stock options for a stake in success
Annual stipends for hotel stays and travel
Modern office in vibrant Austin, TX
Full Job Description
Key Responsibilities
Manage internal and external stakeholders by setting and managing timelines for implementation project plans for Enterprise and Mid-Market customers to achieve Time to Launch and Time to Value targets.
Coordinate with internal and external stakeholders to drive the success of Enterprise Level to build a foundation for future Enterprise account expansion.
Master the Way product, and be a strategic advisor to your client partners through the entire implementation phase from closed sale to go-live.
Achieve a high level of customer satisfaction while continuously serving as a customer advocate throughout their long-term partnership.
Build strategic client relationships from a top-down and bottom-up approach working across corporate brand teams in the hotel and hospitality industry as well as property level contacts for managing experience programming on Way.
Provide clean hand offs from implementation to Customer Success and Support teams at the conclusion of the product implementation phase.
Provide input on improving the customer experience by participating in customer journey mapping, and general feedback driving continuous process improvement to enhance time to value from a customer perspective and business perspective.
Communicate product escalations and feature requests.
Balance multiple stakeholder priorities and remove blockers to drive adoption.
Occasional travel for client visits is required.
What We're Looking For
3+ years of experience in a client-facing role for software implementation services
Strong analytical, organizational and problem-solving skills
Proficient in data analysis, interpreting results to drive meaningful conclusions
Experience in influencing stakeholders to drive decision-making
You should be excited about startups and not looking for an easy job - this is a commitment, but it's a commitment that will set you, and as a byproduct, the company, apart from the pack
Candidates are required to be located in or willing to relocate to Austin, TX - Way is building a workplace environment of team members who are passionate and excited to be together in person at its space in downtown Austin to continue to enable our fast-paced growth trajectory
Why Join Way?
Attractive salary package commensurate with experience and skill level.
Comprehensive healthcare coverage and other benefits.
Opportunities for professional growth in a fast-paced tech environment.
Stock options that offer a stake in our success.
Modern office located in the vibrant city of Austin, Texas.
Annual stipends for hotel stays and travel, allowing you to experience our partner offerings firsthand.
