A practice's first weeks on Transform9 decide whether we're a tool they tolerate or infrastructure they trust. You'll own enterprise implementations end-to-end - from kickoff through go-live and hypercare - turning each practice's real-world call flows, scheduling rules, and specialty workflows into a live AI agent their patients rely on from day one.
What you'll do- Own a portfolio of concurrent enterprise implementations from kickoff to go-live
- Build and run project plans spanning telephony cutover, EHR/PM integration, and agent workflow configuration - and keep practices on schedule
- Lead discovery with practice leadership to map call flows, scheduling rules, and specialty workflows, and translate them into agent configuration
- Coordinate practice IT, our integration engineers, and product to clear blockers fast
- Train front-office teams and run go-live and hypercare until the practice is stable and confident
- Hand off cleanly to account management with documented workflows and success metrics
- Build the repeatable implementation playbooks and tooling we'll scale with
LocationFull-time onsite at our Birmingham, AL office. Periodically travel to client practices, especially around go-lives.
Requirements- 5+ years leading implementations, onboarding, or technical project delivery at a B2B SaaS company
- Track record running complex, multi-stakeholder implementations that involve technical integrations
- Strong project management discipline: plans, owners, dates, and the follow-through to hold them
- Comfortable with technical concepts - telephony, EHR/PM systems, APIs - and translating between practice staff and engineers
- Excellent client-facing communication; calm and structured when a go-live gets bumpy
Nice to have- Experience implementing software for healthcare providers, or working inside a practice
- Familiarity with EHR/PM systems (Epic, Oracle Health, athenahealth, NextGen) or telephony/CCaaS
- Experience building implementation playbooks from scratch
Benefits- Top-tier health coverage: medical, dental & vision
- 401(k)
- Paid time off + holidays, and paid parental leave
If you want to fix the front door of healthcare, we'd love to hear from you.
