5+ years in technical consulting or customer-facing technical roles, with SaaS implementation experience.
Knowledge of SDLC and modern DevOps methodologies, particularly in relation to security.
Hands-on experience with CI/CD tools like Jenkins, GitHub Actions, and Kubernetes.
Proven ability to manage multiple customer engagements simultaneously.
Strong communication skills for explaining technical concepts to diverse audiences.
Interest in application security with a developer-first mindset.
Familiarity with AI-assisted tools and their impact on security needs.
Responsibilities
Own end-to-end delivery of enterprise customer implementations, managing scope, schedule, and outcomes.
Lead multiple onboarding engagements, driving projects to completion with minimal oversight.
Collaborate with customer development and security leaders to tailor Snyk rollouts to their environments.
Conduct project kick-offs and planning sessions, keeping stakeholders informed throughout the process.
Translate customer technical requirements to Snyk's internal teams and vice versa.
Enhance Snyk's onboarding practices by creating repeatable playbooks and templates.
Work with cross-functional teams to resolve implementation blockers and expedite value delivery.
Benefits
Opportunity to work with a growing team focused on customer success.
Engagement with cutting-edge application security technologies.
Chance to influence product development based on customer feedback.
Collaborative work environment with cross-functional teams.
Professional development opportunities in a rapidly evolving field.
Full Job Description
Job Summary
Snyk is hiring a Senior Implementation Consultant to own post-sales onboarding for our enterprise customers, taking them from signed contract to a working, adopted application security program. You will run multiple implementation engagements at once, partnering directly with development and security leaders to deploy the Snyk platform across their SDLC, CI/CD pipelines, and cloud infrastructure. This role sits at the point where technical depth meets project ownership: you are the person a customer trusts to make the rollout land, and the reason their teams keep using Snyk long after go-live.
About the Team
The Customer Solutions team owns the technical success of Snyk's customers after the deal closes, from first onboarding session through full platform adoption. Implementation Consultants work alongside Technical Success, Support, Sales, and Product to turn a customer's security goals into a deployed, measurable program. As Snyk's install base continues to grow, this team is expanding to keep delivering a world-class onboarding experience at scale.
What You'll Do
Own end-to-end delivery of enterprise customer implementations, from kick-off through closure, including scope, schedule, risk, and outcomes.
Lead complex, multi-stakeholder onboarding engagements simultaneously, setting the plan and driving it to completion with limited oversight.
Partner with development and security leaders at customer organizations to design a Snyk rollout that fits their SDLC, CI/CD tooling, and cloud environment.
Run project kick-offs, planning sessions, and recurring delivery reviews, keeping stakeholders current on status, dependencies, and risk at every phase.
Represent the customer's technical requirements back to Snyk's internal teams, and translate Snyk's platform capabilities into terms a customer's engineering org can act on.
Improve and scale Snyk's onboarding practice by building repeatable playbooks, templates, and technical assets other consultants adopt.
Collaborate with Sales, Product Management, Engineering, and Support to unblock implementations and accelerate time to value.
Troubleshoot integration and configuration issues hands-on across source control, CI/CD, container, and cloud environments.
Coach customer teams on developer-first security practices so adoption sticks after the engagement ends.
Feed patterns from the field back into product and enablement, so recurring friction gets fixed at the source rather than solved one customer at a time.
What you'll bring
5+ years in technical consulting, professional services, or another customer-facing technical role, including hands-on SaaS software implementation.
Working knowledge of the SDLC and modern DevOps methodologies, and a clear view of where security fits into both.
Hands-on experience with CI/CD and DevOps tooling (for example Jenkins, GitHub Actions, GitLab, Azure DevOps, Kubernetes).
A track record of running multiple concurrent customer engagements: scoping, sequencing, and delivering them on schedule.
The ability to explain complex technical issues clearly to audiences ranging from individual developers to security executives.
Genuine interest in application security and conviction that a developer-first approach is the right way to solve it.
Consultative aptitude for bringing people, technology, and process together, with strong relationship-building and project management instincts.
Working fluency with AI-assisted tools (Claude, Gemini, or similar) and comfort with how AI-generated code is changing what customers need to secure.
Excellent written and verbal communication, plus an organized and disciplined approach to problem solving.
Nice to have: proficiency in a scripting language such as Python, JavaScript, or another modern language.
Nice to have: prior experience as a solutions architect, sales engineer, or technical account manager for AppSec, CI, or DevSecOps products.
Nice to have: a security certification such as CISSP, CSSLP, or CEH.
Nice to have: a Project Management Professional (PMP) certification or equivalent project management credential.
Nice to have: a Computer Science degree or equivalent programming background, and exposure to enterprise-scale web technologies and microservices.
About Snyk
Snyk is a software security company that helps businesses find and fix vulnerabilities in their code. The company's software uses machine learning and other advanced techniques to identify security risks in code, and provides developers with tools to fix those issues before they become a problem. Snyk's software is used by thousands of businesses around the world, including some of the largest companies in the technology industry. The company was founded in 2015 and is headquartered in London, England.
