About the roleYou'll be the senior specialist on the evening shift, staying hands-on in the work while guiding and supporting the Junior Specialists on your shift.
ScheduleThis is a weekday evening role: Monday-Friday, 4:00 PM-12:00 AM ET.
What you'll do- Review and label content, and flag imminent-risk cases for escalation
- Serve as the go-to for edge cases and escalations from Junior Specialists on your shift
- Support quality assurance through spot checks, calibration, and feedback
- Support and develop the Junior Specialists on your shift, including the weekend crews you overlap with during the week
- Coordinate closely with the Principal to keep the shift running smoothly, including clear handoffs and flagging any issues.
- Be a reliable point of contact for your shift, including outside your scheduled shift when needed
What we're looking for- 2-4 years in law enforcement or related work
- Training in at least one relevant area: crisis intervention, threat assessment, or violent crime
- Experience reviewing violent content, credible threats, or violent extremist material
- Experience mentoring, training, or leading others
- Comfortable reviewing distressing material on a regular basis
- Strong judgment on ambiguous, high-stakes cases
- Clear, confident communication with the Principal, team members, and client stakeholders
- Able to commit to a fixed evening schedule
Nice to have- Experience in Trust & Safety, content moderation, or investigations
Content and wellnessThis role involves regular exposure to graphic and distressing content, including threats of violence and violent extremism. We take wellbeing seriously and provide dedicated mental health support and wellness resources.
Requirements- Must be a U.S. person (U.S. citizen, lawful permanent resident, or other protected individual) based in the United States
- Must be able to pass a background check
- Reliable internet and a quiet, private workspace suitable for reviewing sensitive content
Employment and compensation- This is a full-time, 12-month role supporting a client engagement, with the possibility of extension.
- Work Environment: Fully remote, U.S.-based
- Salary: 140,000 - 160,000 depending on experience and location
- Time Off: Generous PTO
- Retirement: 401(k) plan
