Senior Health Center Manager - Des Moines, IAPay: The anticipated salary range for this position is $72,000-$95,000 per year, depending on experience and qualifications. Compensation is determined based on a variety of factors, including relevant work experience, the skills required for the role, internal equity, market competitiveness, and budget considerations. We are committed to ensuring fair and competitive pay for all employees
Schedule: Full-time
Clinic hours: Monday-Friday 9:00AM - 7:00PM, Saturday 9:00AM - 5:00PM
Location: 2304 University Ave, Des Moines, IA 50311
Job type: Salaried/Exempt
Travel: 3 weeks in Metro MPS area for training, and occasional travel to support other heath centers and for special projects
Questions? Job Summary: As a Senior Health Center Manager, you'll play a pivotal leadership role in advancing Planned Parenthood's mission: "Advancing and protecting sexual and reproductive healthcare for all." You'll lead a high-performing, dedicated health center team, drive operational excellence, and champion equitable access to care across your service area. In this senior role, you'll be a catalyst for change, fostering innovation and mentoring emerging leaders within the organization. This is more than a management role - it's an opportunity to shape the future of reproductive health in your community.
Benefits and Perks: We offer a comprehensive benefits package, including:
- Medical, Dental & Vision Insurance with equity-based premium tiers
- Free, virtual primary care for all employees enrolled in a medical plan:
- NICE HEALTHCARE. A free, virtual primary care for entire household (in-home available for qualifying locations). Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications and more!
- HealthiestYou - Virtual Care for employees outside of NICE Healthcare's network.
- Proximal Health - Helps members access high quality, cost-effective, providers for certain services and offers $1,500 tax free benefit when members choose a designated provider for eligible services
- Employee Assistance Program
- Continued Education Reimbursement: up to $500 per year & 2 paid CEU days.
- Flex Spending Account
- Life Insurance
- Eligibility for Federal Student Loan Forgiveness
- Paid time off: PTO starting at .05769 accrual rate per hour worked.
- 8 hours volunteer paid time off annually.
- 8 paid federal holidays & 2 paid floating holidays.
- 403(b) retirement fund
- 8 weeks Paid Parental Leave
- Pet Insurance
- Bereavement Leave
- Earned Extended Leave
- Free subscription to Headspace App
- Time off to vote
- Employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more.
We also offer:
- Start date flexibility
- Comprehensive paid training for all health services positions & flexibility with hours per week during training. Training includes classroom, mock clinic, and shadowing shifts.
- Travel reimbursement
Minimum Qualifications: - Post-secondary education in business, human services, public health, nursing related area, or 4 years equivalent experience
- Six years of progressively responsible leadership experience or a combination of relevant experience and education to equal six years
- Three years' previous work experience managing other supervisors or team leaders
- Work experience in health services
Your Day-to-Day Responsibilities: Lead & Inspire Operational Excellence- Provide strategic direction and day-to-day leadership to health center teams with integrity and empathy, fostering a culture of trust, collaboration, and exceptional service modeling excellence in ethics and customer service.
- Champion a high-performing, inclusive team culture rooted in trust, collaboration, and accountability.
- Oversee health center operations, staffing, and data collection.
- Ensure compliance with medical standards, SOPs, and state laws - including mandatory reporting and abortion services.
- Serve as a mentor to other Health Services managers, offering guidance, expertise, and support.
- Develop and manage the health center's financial plan, including budgeting, reporting, expense control, performance analysis, and process improvements, while overseeing inventory, supplies, and vendor relationships to ensure cost-effective, compliant operations.
- Leads by example and serves as a role model to other managers and frontline staff by demonstrating a broad commitment to organizational success and jumping in when needed to fill PPNCS leadership needs
Performance & Quality- Hire, train, supervise, and mentor staff. Facilitate professional development and regular team meetings to support growth and performance.
- Meet productivity goals across revenue, expenses, patient volume, and customer satisfaction. Monitor financial performance in partnership with finance.
- Oversee daily health center operations to meet goals in efficiency, productivity, revenue, patient satisfaction, and quality care.
- Ensure compliance with all regulatory standards (HIPAA, CLIA, OSHA) and internal policies and procedures.
- Monitor systems and workflow to remove barriers to staff performance and patient experience.
- Takes ownership of performance and quality in local/assigned health center(s) and contributes to overall Health Services performance and quality
Innovation & Improvement- Contributes to the ongoing innovation and improvement of PPNCS Health Services through specialized expertise, leadership of special projects, and ad hoc assignments
- Lead new service development and operational improvement projects and promote development of care strategies (Examples but not limited to: process improvement related to check in, new services, and telehealth to position PPNCS for future growth.
- Identify and implement local and organizational process enhancements to improve care delivery in a patient-centered environment that prioritizes dignity, responsiveness, and holistic care.
- Partner with other departments (e.g., purchasing, compliance) to ensure seamless operations and communication.
Facilities - Identify and mitigate risks to ensure safe, compliant, and high-quality care.
- Manage facility maintenance and ensure adequate inventory of medical equipment and supplies.
Community Engagement- Serve as a public-facing advocate for PPNCS. Build partnerships with community health networks and lead outreach efforts in collaboration with governmental affairs, education, and external relations teams.
- Collaborate, lead, and participate in education efforts across the communities served in coordination with organizational efforts.
Collaboration & Mission Alignment- Partner with internal departments and relevant external agencies to align health center operations with organizational goals.
- Provide ad-hoc leadership to other Health Centers as needed to support PPNCS and other Health Services leaders through vacancies, time off and leaves of absence
- Travel to Health Centers and Health Services offices as needed to deliver specialized expertise to support the mission, collaborate with colleagues, and provide on-site leadership for interim leadership assignments. Expectation of travel is approximately 25%.
- Perform additional responsibilities as needed to support the mission and operations of PPNCS.
Immunization Requirements: - Hepatitis B vaccination records
- Measles, Mumps and Rubella (MMR) vaccination records or proof of immunization
- Tuberculosis PPD Skin Test that is no older than 12 months
