NVIDIA Corporation

Senior Hardware Product Quality Manager, PQM

NVIDIA Corporation$168K — $322K *
Telecommunications & Hardware
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • BS or MS in electrical engineering, quality, or related field (or equivalent experience)
  • 8+ years in electronics customer quality role
  • Experience interfacing with customers
  • Ability to quickly grasp technical details relevant to customer complaints
  • Proficiency in 8D problem solving tools and methods
  • Strong written and oral communication skills
  • Good organizational and program management skills

Responsibilities

  • Participate in weekly/monthly quality conference calls and meetings
  • Track and report key quality metrics to the quality engineering team and management
  • Analyze quality and reliability data using statistical methods to identify trends
  • Quickly understand technical details during customer crises to guide engineering teams
  • Create presentations on root cause statuses, risk assessments, and recovery plans
  • Write and review 8D reports for customers
  • Coordinate across engineering teams to manage critical incidents and ensure timely issue resolution
  • Drive internal problem resolution and provide leadership in quality management

Benefits

  • Eligibility for equity
  • Comprehensive benefits package
  • Opportunity to work with advanced AI tools in quality management
  • Collaboration with cross-functional teams in a lead role
  • Position at a renowned tech company in Santa Clara
Full Job Description
Senior Hardware Product Quality Manager (PQM) in an individual contributor role to support NVIDIA's datacenter hardware quality initiatives, and will be stationed in Santa Clara, California! Your primary responsibility will be to collaborate with our customer-facing teams to address customer complaints, develop deep technical expertise in NVIDIA's products, and coordinate with internal teams to drive effective issue resolution.

What you will be doing:
  • Participate in conference calls and F2F meetings related to quality weekly/monthly
  • Track key quality metrics with regular reporting to the quality engineering team and internal management
  • Use statistical methods to analyze quality and reliability data, identify trends, and develop projections for risk assessment and corrective actions.
  • In crisis/customer critical issue situations, quickly assimilate technical details to: (a) understand the critical elements of the issue and provide direction to the working engineering teams; (b) comprehend the significance of results from various technical activities and formulate responses to customers.
  • Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions, and recovery plans for complaints.
  • Write and review 8D reports for customer consumption.
  • Serve as an issue manager for critical incidents, coordinating across multiple engineering teams to drive timely resolution and ensure operational continuity.
  • Continuously drive problem resolution internally by providing leadership and direction.
  • Identify opportunities to accelerate PQM workflows with AI and guide the integration of AI-enabled tools into quality management processes.


What we need to see:
  • BS or MS degree from a leading university in electrical engineering, quality, or related technical field (or equivalent experience)
  • 8+ years of demonstrated experience in electronics customer quality role.
  • Customer interface experience critical.
  • Quickly comprehend technical details relevant to understanding customer complaints
  • Excellent proficiency with 8D problem solving tools/methods
  • Excellent written and oral communication skills
  • Strong social skills, with a logical approach to problem solving, good time management, and task prioritization
  • Strong organizational and program management skills with experience coordinating across multiple engineering and business teams
  • Proficient using MS Office software tools, data analytical tools, and email communications


Ways to stand out from the crowd:
  • Background of semiconductor manufacturing processes such as Si fab, Package assembly and Final test
  • Knowledge of SMT and PCBA manufacturing practices and controls
  • Background of electronics reliability standards at the component, board, or system level
  • Knowledge of server system hardware and design, development, architecture, failure analysis, or testing
  • Had close working relationships with customer quality teams and using structured problem solving to find solutions to their issues.


Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 258,750 USD for Level 4, and 200,000 USD - 322,000 USD for Level 5.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until September 1, 2026.

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.

About NVIDIA Corporation

Nvidia, a global leader in graphics, gaming, and AI technology, offers Nvidia careers and internship opportunities for those passionate about driving innovation in the tech industry. you'll find a company committed to growth, teamwork, and leadership in computer science and machine learning domains.

About Nvidia

A Pioneer in Technology and Innovation

Nvidia has cemented its reputation as a powerhouse in developing advanced graphics processing units (GPUs) and has significantly contributed to the gaming industry's evolution. Moreover, its foray into AI and machine learning has opened new frontiers in technology, making Nvidia a beacon of innovation and a desirable workplace for ambitious tech professionals.

Job Opportunities

Diverse Positions in a Dynamic Field

Nvidia is continuously on the lookout for talented individuals across various domains, including hardware and software engineering, product design, marketing, and sales. Employment opportunities at Nvidia are vast, catering to a wide range of expertise and career aspirations.

Employment in Hardware and Graphics

For those fascinated by the intricacies of hardware and graphics technology, Nvidia offers positions that sit at the forefront of gaming and computing advancements.

Growth in Machine Learning and AI

Nvidia's leadership in AI and machine learning has created numerous vacancies for specialists eager to contribute to groundbreaking projects.

Recruitment in Computer Science

With the constant demand for innovation, Nvidia's recruitment efforts focus on computer science experts capable of pushing the boundaries of what's possible.

Internship Program

Opening Doors to Future Innovators

Nvidia's internship program is designed to nurture the next generation of technology leaders, offering hands-on experience in a culture that celebrates creativity and teamwork.

Benefits and Culture

Interns at Nvidia enjoy a plethora of benefits, from competitive stipends to mentorship opportunities, all within an environment that values growth and learning.

Opportunities for Students

Whether you're an undergraduate, a master's student, or a Ph.D. candidate, Nvidia's internships provide a real-world glimpse into the tech industry, offering valuable experience in various technology fields.

Pathways to Full-Time Employment

Many interns have transitioned into full-time positions, marking the start of successful careers at Nvidia. The internship program is more than a stepping stone into the company; it’s an investment in the professional development of interns. The goal is to ensure that interns are well-equipped for future challenges.

Nvidia Careers: More Than Just a Job

Nvidia offers more than just a job to its employees; it provides a front-row seat on the journey into the future of technology. Nvidia stands as a pillar of innovation with its vast opportunities in hardware, graphics, gaming, machine learning, and computer science. Nvidia careers serve as a launching pad for talented workers who aim to redefine the technological landscape. Whether through full-time positions or internships, joining Nvidia means contributing to a legacy of breakthroughs and becoming part of a global community dedicated to pushing the boundaries of what's possible.
Learn more about NVIDIA Corporation
Size
22,473 employees
Market Cap
$350.4 billion
Industry
Net Income
$4.3 billion
Founded
1993
5 Year Trend
+31.3%
Revenue
$16.6 billion
NASDAQ

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