5+ years of managerial experience in account or service delivery teams
5+ years experience in Warehousing, Distribution, or 3PL
5+ years managing teams
Willingness to travel globally (20%)
Responsibilities
Identify and resolve emerging issues and trending problems
Stay updated on program changes and inform team members
Monitor service levels to ensure compliance with company and client standards
Manage change requests for business operations
Coordinate new projects or change requests
Collaborate with global teams to enhance service delivery and adopt best practices
Develop and streamline procedures across focus areas
Oversee client reporting and invoicing processes
Ensure timely follow-up with clients regarding payments
Manage P&L for businesses, including financial reviews and budgeting
Lead a local team of 9-12 members
Benefits
Medical, Dental, Vision, Life Insurance, and Disability Pay
401(k) with company matching up to 6%
Paid Time Off, including paid holidays
Flexible Spending Accounts
Voluntary benefits such as legal and financial assistance, pet insurance, and more
Employee Assistance Program
Ongoing employee development opportunities including tuition reimbursement, scholarships, and training
Commuter benefits
Employee engagement activities
Full Job Description
Job Description
Arvato is seeking a Senior Global Key Account Manager to nurture our high-end clientele to ensure all business processes across multiple lines are processed and addressed within established service levels; oversee the day-to-day business and support appropriate team for execution; participate and administration of special projects with client and internal organization; follow established (ISO) processes; manage inquiries, issues and improvements for supported programs and areas of focus; work with clients and Arvato owned tools and websites; answer customer inquiries about order status scenarios and troubleshooting technical issues.
YOUR TASKS
Identify emerging issues and trending problems for solution and drive solution to resolution.
Keep abreast of program changes and informational updates and be responsible for updating team members on all changes.
Monitor status and volumes for all business lines to ensure all service levels are met as established by the company and client.
Manage the implementation of change requests to run business as area of focus.
Responsible for coordination of new projects or change requests.
Coordinates with global teams for supporting all service delivery aspects of businesses, including best practice sharing and adoption of improvements developed by other teams.
Comply with company set procedures; supports account's specific programs.
Responsible for developing and streamlining procedures across areas of focus
Responsible for execution of all client reporting and invoicing, with assistance from reporting contacts as needed.
Monitor and follow-up with clients as needed on payments.
Manage P&L of businesses including financial reviews, cost management, budgeting and forecasting.
Lead a local team of 9-12 team members.
Qualifications
Bachelor's degree or higher
At least 5 years managerial experience within account or service delivery teams
At least 5 years experience in Warehousing, Distribution or 3PL environment
At least 5 years managing teams
Open to travel globally (20%)
Additional Information
Medical, Dental, Vision, Life Insurance, and Disability Pay.
401(k) with company matching up to 6%.
Paid Time Off, including paid holidays.
Flexible Spending Accounts.
Voluntary benefits such as legal and financial assistance, pet insurance, and more.
Employee Assistance Program.
Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
