Bachelor's degree in Business Administration, Hotel Management, or related field
3-5 years of progressive leadership experience in retirement living or hospitality
Proven track record in team management and operational excellence
Experience in sales and marketing to drive occupancy
Strong verbal and written communication skills
Legally eligible to work in Canada
Must pass a Vulnerable Sector Check and Criminal Records Check
Responsibilities
Build and lead a high-performing management team
Plan and monitor overall operational activities of the residence
Develop short and long-term operational plans
Support the team to achieve occupancy and financial targets
Address resident and family concerns promptly and effectively
Ensure compliance with provincial regulations
Foster community partnerships to promote the residence
Benefits
Permanent full-time position
Monday to Friday schedule with occasional weekends
Opportunity to impact the lives of seniors and their families
Engagement in community outreach and partnerships
Supportive management team environment
Full Job Description
Senior General Manager Aspira Pacifica Retirement Living - 2525 King George Blvd, Surrey, BC V4P 0C8 Rate of Pay: $96,655 - $120,819 This posting is for an existing vacancy.
This is a Permanent Full-Time position.
Schedule: Mon-Fri 9:00AM-5:00PM with occasional weekends
Reporting to the Regional Director of Operations, we are searching for an individual who thrives in a multifaceted and highly rewarding environment. This role requires balancing the demands of nurturing relationships with seniors, their families, and external community stakeholders.
What you will be doing:
You will be a welcomed member of the Aspira Management team and impact in the following ways:
Build a high performing, strong and effective management team
Lead an interdisciplinary team of Managers, Sales Consultants and Front Line employees
Plan, coordinate, direct and monitor the effectiveness of the overall operational activities of the Residence
Develop short and long term operational plans for the efficient operation, including proper delegation and communication of lines of authority
Provide support and direction to the team to achieve targeted occupancy, Net Operating Income and Operating Margin
Respond promptly to resident and family member concerns, including mediating a satisfactory response and implementing an action plan to avoid reoccurrence of similar issues
Ensure site level compliance with all applicable provincial regulations
Collaborate with internal resources to ensure the optimum working environment so that team members, who value their work, are engaged and provide the best resident experience
Partner with Director of Wellness and Sales Advisor to create and execute strong outreach strategy to increase/maintain occupancy
Foster positive community partnerships with health and service providers, business leaders, civic officials and other community agencies to promote the home as an integral part of the community
Facilitate the integration process for new General Managers to ensure a smooth and efficient onboarding experience
Provide interim leadership and support, as needed, at other Aspira locations ensuring continuity of operations and leadership
Spearhead and contribute to key regional initiatives assigned for the region
What you need to know:
You have a bachelor degree in Business Administration, Hotel Management, or a related field, equipping you with a solid foundation in management principles and practices relevant to our organization
With 3-5 years of progressive leadership experience in retirement living, hospitality or a similar sector, you have honed your management skills and are adept at leading teams in compassion and efficiency
You have a proven track record of effective team management, budget management and operational excellence. Your experience demonstrates your ability to manage resources wisely and lead operations successfully
You possess experience in sales and marketing, crucial for driving occupancy and engaging the community. Your skills in this area will help promote our services and enhance our reputation and reach
Your excellent verbal and written communication skills stand out. You are capable of building and maintain strong relationships with seniors, their families, team members and external stakeholders
You must be legally eligible to work in Canada or have a valid work/study permit
You must successfully pass a Vulnerable Sector Check and Criminal Records Check
Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position
