Minimum BS in Electrical or Mechanical Engineering
3+ years of experience in field service engineering
Experience with multi-discipline semiconductor manufacturing equipment
Knowledge of optics, GUI software design, and mechanical components
Ability to travel domestically and internationally (50% travel required)
Responsibilities
Implement customer support policy and supervise Nova systems in the field
Support service as per warranty and service agreements
Maintain reporting methods for customer support activities
Manage and maintain parts inventory according to company policy
Assist in new equipment installations and upgrades
Provide feedback to headquarters based on customer interactions
Produce weekly reports on customer systems and inventory levels
Benefits
Opportunity to work with cutting-edge technology in the semiconductor industry
Collaborative environment with R&D teams for product development
Professional growth through customer training and support
Exposure to diverse equipment platforms and communication protocols
Travel opportunities for training and international support
Full Job Description
Description
Our Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company's R&D teams to direct technology development of new products.
Role Responsibilities
Implement the Customer Support Policy for the Nova End User. Supervise, maintain, and support Nova systems in the field
Support Nova and End Users service as defined under Nova's warranty and service support agreements
Maintain proper reporting methods for all activities of customer support as defined by the US Customer Support Manager
Maintain Nova's parts inventory under the position's control. Maintain proper level of stock in accordance with Nova's spare parts stock policy, as set from time to time
Assist in new equipment installations, "add-ons," and upgrades
Provide feedback to the US headquarters based on experience gained with customers
Employ FSRs for all service activities
Produce a weekly report on assigned customers/systems covering: System's status, pare to chart, forwarding of all FSRs, customer's relevant information, sales support issues, and inventory consumption and levels (monthly)
Provide customer training and retraining. Ensure an adequate level of know how among customers' 'users'.
Manage Nova's parts inventory at the locations assigned to this position.
Assist in setting Nova's spare parts stock policy and maintain proper levels of stock in accordance with that policy.
Repair parts and components according to general service policy.
Verify that spare systems are stored properly by customers and are available without delay when needed.
Provide sales support and sales related information.
Collaborate with sales and customer on-site evaluations.
What will make you succeed in the role?
Working knowledge of integration with different equipment platforms, communication protocols such as SECS/ HSMS
Understanding of semiconductor practices, safety, ergonomics, and yield requirements
Requirements
Minimum BS in Electrical / Mechanical Engineering
3 + years of experience in the field
Previous experience working with multi-discipline semiconductor manufacturing equipment, metrology
Knowledge in optics, GUI SW design, and mechanical components
Ability to travel US and Internationally
Travel for training and support: 50%
About Nova Measuring Instruments Ltd.
Nova Measuring Instruments Ltd. is an Israeli company that develops, produces and markets advanced process control systems for semiconductor manufacturing. The company's products are used in the production process of semiconductors, which are used in a variety of electronic devices such as smartphones, computers, and more. Nova's systems are designed to improve the manufacturing process by providing accurate measurements and analysis of the production process. The company was founded in 1993 and is headquartered in Rehovot, Israel.
