DescriptionOur Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company's R&D teams to direct technology development of new products.
Role Responsibilities- Support Nova and End Users service as defined under Nova's warranty and service support agreements
- Maintain proper reporting methods for all activities of customer support as defined by the Service Manager
- Assist in new equipment installations, "add-ons," and upgrades
- Provide feedback to the US headquarters based on experience gained with customers
- Produce regular reports to customer and Nova management
- Provide customer training and retraining
- Ensure an adequate level of know how among customers' 'users'
- Manage Nova's parts inventory at the locations assigned to this position
- Assist in setting Nova's spare parts stock policy and maintain proper levels of stock in accordance with that policy
- Repair parts and components according to general service policy
- Verify that spare systems are stored properly and are available without delay when needed
- Provide sales support and sales related information
- Collaborate with sales and customer on-site evaluations
- Be familiar with customer operating methods, procedures, and policy
- Adhere to customers' site policies and guidelines with regards to safety, performance and behavior
- Maintain customers' information with the utmost confidentiality
- Be polite, cordial, considerate, and respectful when communicating with customers
- Provide customer support during working schedule defined by service contract
- Be prepared to support the customer beyond the defined working schedule as required
Requirements- BS in Electrical / Mechanical Engineering or equivalent experience
- Strong mechanical and electrical aptitude with independent troubleshooting ability.
- First level software troubleshooting and support
- Previous experience working with multi-discipline semiconductor metrology equipment preferred
- The FSE should have working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS
- Understanding of semiconductor practices, safety, ergonomics, and yield requirements
