Associate degree or technical certification in mechatronics, mechanical engineering, or related field; bachelor's preferred.
3-5 years of experience in field service or technical service environments.
Experience with automated systems; electron- or ion-beam systems preferred.
Advanced technical knowledge of assigned products and service processes.
Experience in multinational, cross-functional teams and managing escalated technical issues.
Strong customer service orientation with experience supporting demanding clients.
Excellent English communication skills; German is a plus.
Strong problem-solving skills and willingness to travel up to 50%.
Team-oriented with assertiveness and sound judgment.
Responsibilities
Install, maintain, and repair complex ZEISS equipment at customer sites.
Diagnose and troubleshoot mechanical, hardware, software, and system failures.
Coordinate technical solutions to minimize customer downtime.
Provide advanced technical support for escalated issues.
Deliver installation and maintenance services both domestically and internationally.
Build strong relationships with customers and sales teams.
Plan and conduct technical training for customers and employees.
Guide less experienced team members by sharing expertise and best practices.
Prepare and maintain technical documentation and spare-parts lists.
Complete service and quality reports accurately and timely.
Benefits
Medical coverage
Vision insurance
Dental coverage
401k matching
Employee Assistance Programs
Vacation and sick pay
Additional benefits available.
Full Job Description
What's the role?
The Senior Field Service Engineer is a highly experienced technical expert who services, installs, troubleshoots, and repairs complex ZEISS equipment at customer sites. This person handles difficult technical problems independently, minimizes equipment downtime, and serves as a technical resource for both customers and other service engineers.
Sound Interesting?
Here's what you'll do:
Install, maintain, upgrade, troubleshoot, and repair highly complex equipment, systems, and associated accessories across the assigned portfolio.
Diagnose mechanical, hardware, software, and system failures, applying sound judgment to develop practical solutions aligned with customer needs and organizational objectives.
Coordinate and implement complex technical solutions and determine the most cost-effective resolution to minimize customer downtime.
Provide advanced technical and scientific support to customers, colleagues, and cross-functional teams, including support for significant, unique, or escalated issues.
Perform installation, maintenance, and repair activities domestically and internationally, as business needs require.
Build and proactively maintain strong relationships with customers and sales teams, particularly for technically complex applications.
Apply knowledge of customer business drivers, service key performance indicators, and ZEISS commercial objectives to improve financial performance and identify new business opportunities.
Plan and deliver complex technical training for customers and employees, including on-the-job, regional, factory-based, and on-site training as qualified.
Guide and support new or less experienced team members by sharing technical expertise, service knowledge, and best practices.
Serve as a local subject-matter expert and primary point of contact for designated products, systems, or technical topics.
Prepare, adapt, and maintain technical documentation and define spare-parts lists as required.
Complete service reports, expense reports, quality reports, and other required documentation accurately and within established timeframes.
Exercise independent judgment in selecting methods, techniques, and evaluation criteria to achieve effective service outcomes.
Support multiple product markets and contribute technical insight that may influence longer-term local service goals and priorities.
Do you qualify?
Associate degree, technical certification, or equivalent technician training in mechatronics, mechanical engineering, engineering, a natural science, or a related technical field; a bachelor's degree from a university of applied sciences or comparable institution is preferred.
Three to five years of relevant professional experience in a field service or technical service environment.
Experience servicing automated systems; experience with electron- or ion-beam systems is preferred.
Advanced technical knowledge demonstrated through relevant experience, completion of required product training, and a strong understanding of assigned products and service processes.
Experience working in multinational, cross-functional teams and managing customer relationships and escalated technical issues.
Strong service and customer orientation, including experience supporting demanding customers.
Excellent written and verbal communication skills in English; German-language skills are beneficial for technical support and training.
Strong teamwork, communication, sound judgment, assertiveness, and hands-on problem-solving skills.
Willingness and ability to travel domestically and internationally up to 50%.
Compensation:
The annual pay range for this position is $91,000 - $114,000
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is also eligible for a performance bonus or sales commissions.
We have amazing benefits to support you as an employee at ZEISS!
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
The list goes on!
The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.
Your ZEISS Recruiting Team: Maria Khalil
About Carl Zeiss Meditec, Inc
Carl Zeiss Meditec, Inc. is a leading provider of medical devices for ophthalmology and neurosurgery. The company was founded in 2002 and is headquartered in Dublin, California. Carl Zeiss Meditec's products include surgical microscopes, diagnostic systems, and intraocular lenses, among others. The company is committed to improving patient outcomes through the use of innovative technology and has a strong track record of delivering high-quality products to its customers. Carl Zeiss Meditec operates in over 50 countries worldwide and has a global workforce of over 3,500 employees.
