Motorola Solutions

Senior Field Engineer - ECH SME - US Remote

Motorola Solutions$90K — $100K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • High School diploma, Associate's or Bachelor's degree in Computer Science, Engineering, IT, or Technology.
  • Minimum 5 years' experience in an Engineering or Technical environment.
  • Relevant Cloud Certifications (like AWS or Azure) are preferred.
  • CompTIA Network+ and Security+ certifications are required.
  • Familiarity with public safety applications deployment is a plus.

Responsibilities

  • Configure ECH solutions, including hybrid cloud and SaaS applications.
  • Conduct site verification testing before production cutovers.
  • Troubleshoot connectivity between local infrastructure and cloud environments.
  • Support customers and partners during ECH solution deployment.
  • Document changes made to the solution throughout implementation.
  • Resolve installation and quality issues promptly and efficiently.
  • Develop Methods of Procedure for cloud migrations and system upgrades.

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
Full Job Description
Department Overview
This is a Remote position and candidates can be located anywhere in the US. There will be in excess of 75% travel US and International.
The Emergency Call Handling (ECH) Field Engineer will report to the ECH Field Engineer Manager. The Field Engineer is ultimately accountable for the system being implemented based on the site design specifics, including the on-site configuration, testing, cut, and post-cut support for Motorola's on-premise and cloud-hosted ECH solutions.
Job Description

Responsibilities:
  • Performs system configuration for all supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications.
  • Performs site verification testing prior to cutting a site into a production environment.
  • Configures and troubleshoots connectivity between local site infrastructure and cloud-hosted application environments.
  • Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment.
  • Documents all changes to the solution, including cloud tenant configurations and API integrations, that may occur during the implementation phase of the project.
  • Ensures that installation/quality issues are resolved in a timely and efficient manner.
  • Participates in the development and approval of Methods of Procedure (MOP) for cloud migrations and system upgrades.
  • Participates in pre-contract oral presentations and customer negotiations as required.
  • Maintains subject matter expert skills in emerging cloud-native public safety technologies.


Preferred Skills/Qualifications:
  • 3+ years of experience in the deployment or Integration of complex IP products and systems.
  • Relevant Cloud Certifications (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals) are a plus.
  • CompTIA Network+ AND Security+
  • Experience with Cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory).
  • Experience with installation, administration, and troubleshooting of: Server Virtualization, specifically with RedHat KVM, VMWare ESXi v.6+ and/or Microsoft Hyper-V 2012+.
  • Database Servers, specifically with Microsoft SQL Server 2008 R2/2012/2016.
  • Server Operating Systems, specifically Windows Server 2008 R2 and 2012 R2.
  • Workstation Operating Systems, specifically Windows 7 & 10.
  • Linux.
  • Network Switches, preferably with Cisco IOS.
  • Basic knowledge of Firewalls and Routers, preferably with Fortinet FortiGate
  • Candidate must possess telephony knowledge related to analog lines and PRI up to and including troubleshooting and physical configuration/termination
  • Candidate must be familiar with ACD call routing and provisioning
  • Candidate must be familiar with SIP interfaces and call flow ladders for troubleshooting and provision the SBC
  • Candidate must possess basic Active Directory knowledge pertaining to account segregation and role assignments
  • Candidate must be able to operate independently utilizing various guides and remote support options
  • Candidate must be able to self-manage time based on objectives and goal requirements as part of the deployment team
  • Candidate ideally should be familiar with virtual machine deployments and hosted systems, ESXI/KVM RedHat Candidate ideally should be familiar with Cisco switch configurations
  • Candidate must possess or be eligible for a US passport for international travel up to 75%
  • Server hardware / Workstation hardware.
  • Previous experience in Public Safety Applications deployment and integration, and/or operations and administration preferred.
  • Exercises judgment in the selection of methods and techniques for obtaining solutions.
  • Ability to apply critical thinking skills to solve problems and make decisions.


Target Base Salary Range: $90.000 - $100,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-JM3

#LI-REMOTE

Basic Requirements

Required Skills:
  • High School diploma, Associate's or Bachelor's degree in Computer Science, Engineering, IT, or Technology.
  • Must have 5+ years of experience working in an Engineering or Technical environment.
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements
50-75%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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