OverviewAt Seismic, the sale is only the beginning. Revenue is protected and grown after the contract is signed, through fast time to value, strong adoption, confident renewals, and expansion. This role is the strategic enablement partner to Post-Sales, accountable globally for helping Customer Success and Services leaders see where execution is limiting customer outcomes and retention, and for mobilizing what is needed to improve it, from handoff and onboarding through renewal and expansion.
Working at the intersection of customer strategy, enablement, coaching, operations, and AI, you will run post-sales enablement by connecting signals from customer health, adoption, renewal forecasts, customer conversations, team behavior, and leadership priorities. You will find the real performance gaps, then recommend and drive focused responses across Customer Success, Professional Services, and implementation teams.
Success is measured by meaningful movement in retention, expansion, and customer outcomes, not by the volume of programs or content delivered.
Who you are:
- 8+ years of experience in customer success or services enablement, CS or professional services leadership, customer experience, GTM strategy, or a similar role supporting a complex B2B SaaS organization.
- A proven ability to partner with senior Customer Success and Services leaders and turn customer and commercial priorities into practical execution plans.
- Strong business and financial acumen. You can connect behavior and execution quality to adoption, time to value, customer health, gross and net revenue retention, and expansion outcomes.
- Experience interpreting quantitative and qualitative performance signals and turning them into a clear point of view and actionable recommendation.
- Deep knowledge of enterprise post-sales motions, including handoff, onboarding and implementation, adoption, success planning, value realization, executive business reviews, risk management, renewal, and expansion.
- Experience integrating AI into enablement strategies to ensure we are driving change management through CS, services, and leader workflows.
- Strong executive communication and cross-functional influence, with the confidence to recommend priorities and tradeoffs in an ambiguous, fast-moving environment.
- Experience using CRM, customer success platforms, call intelligence, and enablement platforms to identify execution patterns, support coaching, and measure behavior change.
What youll be doing:
Be a trusted advisor to Post-Sales leadership
- Act as the embedded enablement partner to Customer Success and Services leaders, bringing a clear point of view on execution gaps and how to close them.
- Co-own a quarterly readiness roadmap tied to the most important post-sales outcomes: gross and net revenue retention, time to value, adoption, and expansion.
- Help leaders prioritize competing requests and protect team capacity based on expected business impact.
Diagnose with data
- Connect customer health scores, product adoption, renewal and expansion pipeline, churn and win/loss reasons, project delivery metrics, and call intelligence into a fact-based view of performance.
- Pinpoint root causes (skill, process, tool, or coaching) and choose the right response, not just training.
- Turn signals into clear recommendations on what to fix, what to reinforce, and what to scale globally.
Enable the Post-Sales operating system
- Operating cadence: Own enablement for the post-sales rhythm of business, including Sales-to-Services-to-CS handoffs, onboarding and implementation, success planning, executive business reviews, renewal forecasting, and risk reviews, so the rhythm drives customer outcomes, not compliance.
- Methodology: Translate customer success and services strategy into coachable behaviors.
- Tool proficiency: Close the gap between what the post-sales tech stack (CRM, Gainsight, Seismic platform, etc. Working within a broader system of enablement, RevOps, Marketing and COE to support dynamic needs of post-sales, advocating for whats working/not working in the field and helping prioritize the enablement that will move the needle most.) can do and what teams actually use.
Embed AI into how customers are managed
- Activate AI-powered workflows with our AI Transformation and GTM Innovations team across account health monitoring, success planning, implementation delivery, and customer communications.
- Treat AI usage as a leading indicator of performance, surfacing friction early and applying AI to diagnosis, coaching, and productivity.
Drive consistent execution
- Just-in-time enablement: Support teams at the moment of a renewal risk, escalation, stalled implementation, low adoption, or expansion opportunity.
- Plays: Build situational plays (risk mitigation and save, adoption acceleration, executive re-engagement, expansion, and value realization) that give teams a clear next move.
- Manager enablement: Equip CS and Services managers to reinforce plays in coaching, account reviews, and project reviews, and step in with targeted coaching or account support when needed.
- Programs: Design onboarding and ramp, certification, value realization, renewal, and expansion programs across CS and Services, reusing proven solutions before building new ones.
- Cross-functional alignment + collaboration: Partner with Sales and Field Enablement, Product Enablement, CS COE, and Revenue Operations to support dynamic needs of post-sales, advocating for whats working / not working in the field and helping prioritize the enablement that will move the needle most.
What we have for you:
At Seismic,werecommitted to providing benefits andperksfor thewhole self. To exploreourbenefits available in each country, please visit theGlobal Benefits page.
