7+ years of management experience in critical infrastructure, ideally in a data center setting
10+ years of supervisory experience preferred
Strong verbal and written communication skills
Proven ability to direct and manage teams effectively
Excellent organizational skills and time management acumen
Demonstrated customer service orientation
Bachelor's degree in Electrical or Mechanical Engineering or a related field (or equivalent experience)
Responsibilities
Oversee daily operations of facilities with engineering teams
Manage preventative and corrective maintenance programs
Guide site teams in resolving incidents and issues
Collaborate with JLL on staff training and performance evaluations
Oversee vendor management within data centers
Lead the incident management process from inception to resolution
Maintain compliance with operational policies and reporting standards
Benefits
Opportunity to work in a critical data center environment
Engage with leading-edge technology and infrastructure management
Collaborative team environment with career development options
Exposure to customer-focused operations and service delivery
Possibility for involvement in high-stakes emergencies and business continuity planning
Full Job Description
Under the direction of the Regional Operations Director, oversee the daily operation of the data centers and associated critical infrastructure by managing internal and external resources and providing an exceptional customer experience each day for every customer. The Senior Facility Manager will manage the relationship with the third-party facility management provider (JLL) within his or her region, to ensure that the facilities are being operated within the mandated CyrusOne procedures and standards. The Senior Facility Manager will manage the implementation process for all customer orders and build-outs within his or her region.
Responsibilities:
Environmental Management
Manage day to day operations of the facilities through daily coordination with on-site engineering teams.
Manage the preventative and corrective maintenance program for the region
Provide direction to the site teams on the resolution of any incidents or issues.
Coordinate with JLL management, concerning staff recognition, reviews, career development, corrective actions and scheduling
Coordinate with JLL management concerning staff training or re-training needs
Maintain Operations Policies, Procedures and Guidelines.
Vendor Management for all entities working within the data centers
Asset Management
Management of our asset tracking processes, and systems
Reporting on Assets for customers and internal
Incident Management - Lead the local incident manage process from incident inception, through resolution and final RCA documentation
Capacity Management
Maintain current status and future status reporting on all capacity thresholds within the facility.
Customer Support
Work with centralized Implementation Managers to assure on-time and quality delivery and customer orders and build-outs.
Manage the implementation process for the scopes of work under Facility Operations, to ensure the successful and timely delivery of service. Follow CyrusOne processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, reporting on project health, etc.
Support the Sales Organization in the placement of potential new customer orders.
Act as single point of contact for local customer teams in the resolution of day to day issues
Lead and direct facility tours for new customer deals
Review customer contracts
Represent CyrusOne on customer audits and provide required documentation
Reporting and Compliance
Manage all internal and external monthly reporting required from the region
Coordinate with internal departments (e.g.: Accounting, Finance, EH&S, Compliance, Security and Energy Management) to meet month end reporting needs
Ensure that customer reports are accurate and delivered on-time
Understand and execute Business Continuity Planning.
Maintain updates and training for our Facility Operations Handbook
SOX Audits
Maintain documentation for all CyrusOne certifications and audits
Budgeting and Forecasting
Manage OPEX for the region based upon developed budgets.
Create CAPEX plans equipment maintenance and replacement
Qualifications:
7+ years experience in managing and maintaining critical infrastructure, preferably in a data center environment
10+ years supervisory or personnel management experience preferred
Excellent verbal and written communication skills
Ability to work well with all levels of people within the organization
Ability to direct and manage work groups
Excellent organizational skills
Ability to work well under pressure and manage multiple concurrent priorities
Excellent time management skills
Strong customer service skills
Ability to develop and document procedures and train personnel on the procedures
Consistently displays a positive attitude with customer first mentality
Proficient with Microsoft Office
Ability to work under pressure and manage multiple concurrent priorities
Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane
Education/Certifications:
Bachelor's Degree in Electrical or Mechanical Engineering or related field (equivalent work experience may be substituted for degree)
Work Environment and Physical Demands:
Some stress may occur at times.
Must be able to lift 50 pounds.
Must be available for after hour work needs.
About CyrusOne
CyrusOne is a real estate investment trust that specializes in highly reliable enterprise-class, carrier-neutral data center properties. The company provides mission-critical data center facilities that protect and ensure the continued operation of IT infrastructure for approximately 1,000 customers, including more than 200 Fortune 1000 companies. CyrusOne's data center offerings provide the flexibility, reliability, and security that enterprise customers require and are delivered through a tailored, customer-service-focused platform designed to foster long-term relationships. The company is headquartered in Dallas, Texas.
