JetBlue Airways

Senior Engineer IT Endpoint

JetBlue Airways • $90K — $120K *
Orlando, FL 32828In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science, Information Systems, or related field; or equivalent experience
  • 4+ years in IT focusing on endpoint engineering and EUC
  • Expertise in Microsoft Endpoint Manager (Intune and SCCM/MECM)
  • Experience with modern device provisioning (Windows Autopilot)
  • Proficient in PowerShell scripting and automation
  • Strong understanding of endpoint security and compliance policies
  • Familiarity with multi-platform environments (Windows, macOS, iOS, Android)

Responsibilities

  • Design and manage enterprise endpoint management solutions using Microsoft tools
  • Lead architecture and engineering for various platform environments
  • Drive Unified Endpoint Management strategy and device lifecycle management
  • Implement Windows Autopilot for device provisioning
  • Develop endpoint security policies based on Zero Trust architecture
  • Manage MDM and application policies to secure enterprise data
  • Automate endpoint management processes for improved efficiency

Benefits

  • Hybrid work environment
  • Participation in on-call support rotations
  • Professional development opportunities
  • Collaboration with a variety of teams to align technology solutions
  • Opportunity to influence endpoint transformation initiatives
Full Job Description
Position Summary

The Senior Engineer IT Systems is a critical technical leader responsible for the design, engineering, implementation, and optimization of enterprise endpoint management solutions across a large-scale, multi-platform environment. This role supports and enhances end user computing (EUC) capabilities by leveraging Microsoft Endpoint Manager (Intune and SCCM/MECM), Autopilot, and modern device management technologies.

This position plays a key role in driving endpoint transformation initiatives including Unified Endpoint Management (UEM), Zero Trust security, device compliance, and automation across Windows, macOS, iOS, and Android platforms. The ideal candidate brings deep expertise in endpoint engineering, strong automation skills, and the ability to deliver secure, scalable, and high-performing workplace technology solutions.

Essential Responsibilities
  • Design, implement, and manage enterprise endpoint management solutions using Microsoft Intune, SCCM/MECM, and Microsoft Endpoint Manager
  • Lead endpoint architecture and engineering efforts across Windows, macOS, iOS, and Android environments
  • Drive Unified Endpoint Management (UEM) strategy including device lifecycle management, provisioning, and compliance enforcement
  • Implement and manage Windows Autopilot and co-management (Intune + SCCM) for modern device provisioning and configuration
  • Develop and enforce endpoint security policies including Zero Trust principles, Conditional Access, encryption, and compliance policies
  • Manage mobile device management (MDM) and mobile application management (MAM) policies to secure enterprise data and applications
  • Administer Azure AD (Entra ID), Group Policy (GPO), and identity-based access controls for endpoint environments
  • Monitor and maintain endpoint compliance, patching, configuration baselines, and application deployments
  • Automate endpoint management processes using PowerShell and scripting frameworks to improve efficiency and consistency
  • Serve as Tier 3 escalation point for complex endpoint issues; perform root cause analysis (RCA) and implement long-term solutions
  • Lead endpoint-related projects and initiatives, providing technical leadership and guidance to team members
  • Collaborate with Security, Infrastructure, Cloud, and Service Desk teams to ensure alignment of endpoint solutions with business and security objectives
  • Develop and maintain technical documentation, architecture designs, and operational procedures
  • Stay current with industry trends, emerging technologies, and best practices in endpoint management and modern workplace solutions
  • Participate in on-call rotation and provide support for critical incidents as required
  • Other duties as assigned

Minimum Experience and Qualifications
  • Bachelor's degree in computer science, Information Systems, or a related discipline; OR equivalent combination of education and relevant experience
  • Four (4) years of progressive IT experience with a strong focus on endpoint engineering, endpoint management, and end user computing (EUC)
  • Deep expertise in Microsoft Endpoint Manager including Intune and SCCM/MECM in enterprise environments
  • Hands-on experience with Windows Autopilot, co-management, and modern device provisioning strategies
  • Strong experience managing multi-platform environments including Windows, macOS, iOS, and Android
  • Experience implementing and managing MDM (Mobile Device Management) and MAM (Mobile Application Management) solutions
  • Strong understanding of endpoint security including compliance policies, Conditional Access, encryption, and Zero Trust architecture
  • Experience with Azure AD (Entra ID), Active Directory, Group Policy (GPO), and Microsoft 365 services
  • Proficiency in PowerShell scripting and automation of endpoint management tasks
  • Experience with patch management, application deployment, and endpoint lifecycle management
  • Strong troubleshooting and problem-solving skills in complex enterprise environments
  • Proven ability to lead technical initiatives and deliver solutions in large-scale environments
  • Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders
  • Ability to work flexible hours and participate in on-call support rotations
  • Available for occasional overnight travel (10%)
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications:
  • Eight (8) years of progressive IT experience with a strong focus on endpoint engineering, endpoint management, and end user computing (EUC)
  • Experience with Microsoft Entra ID Conditional Access and identity-based security controls
  • Experience with Microsoft Defender for Endpoint and endpoint security platforms
  • Familiarity with Zero Trust architecture and modern security frameworks
  • Experience with automation frameworks and Infrastructure as Code (IaC) concepts
  • Knowledge of ITIL processes including Incident, Problem, and Change Management
  • Experience leading endpoint modernization or digital workplace transformation initiatives
  • Certifications such as:
    • Microsoft Certified: Endpoint Administrator Associate
    • Microsoft Certified: Modern Desktop Administrator Associate
    • CompTIA Security+ or equivalent
    • ITIL Foundation

Crewmember Expectations:
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioral standards
  • Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.


Equipment:
  • Computer and other office equipment

Work Environment:
  • Hybrid
  • Traditional office environment

Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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