The NVIDIA Experience (NVEX) Solutions Engineering team is looking for a senior Computer or Software Engineer who is ready to become an authority in ground-breaking network technology used in AI clusters. Our team of software engineers bridge the gap between the customer support teams and R&D, focusing on resolution of tough problems from the front lines and providing the highest level of support for InfiniBand, NVLink, and Spectrum-X network systems that interconnect GPUs and AI compute infrastructure.

The level of work we do requires a software engineering background for deep code and logic analysis. It is also essential to have a proven grasp of in-field, production network operations and a history of collaborating closely with both customer engineering teams and internal R&D to triage and resolve major issues. Candidates must be very comfortable interacting with and relaying technical information to various groups ranging from R&D engineers, support groups, account teams, and executive-level management.  The individual will interact daily with both internal and external customers, so superb interpersonal and communication skills are essential. SE team members also get to spend time working within R&D groups taking on feature development and bug fixes to directly enhance the products we support.

The standard work schedule for this role is Wednesday through Sunday.

What you will be doing:

• Assist various network and AI cluster support teams in reproducing, resolving, and root causing sophisticated customer issues

• Work with NVIDIA R&D teams to rapidly develop bug fixes, workarounds, and solutions for customers using NVIDIA’s network technologies

• Work directly with customer engineers on live triage of critical and high-profile issues

• Become an authority in NVIDIA Spectrum-X networking used in AI clusters

• Develop support and analysis tools to help analyze and root cause field issues

• Daily use of ground breaking AI tools for software development, log and trace analysis, and source code debugging

• Spend a portion of time working directly within an R&D team developing core software

• Occasional work on holidays to support critical customers

What we need to see:

• Candidates must have software development experience in the networking industry either for a network hardware manufacturer or software integrator

• Candidates must have experience working directly with customers and support groups to triage and resolve critical in-field, in-production networking problems

• Bachelor's degree in software engineering, computer engineering or related (or equivalent experience)

• 5+ years of experience developing software (C, C++, Python, or Go)

• 5+ years of experience directly supporting end-customers, partners, or integrators for network equipment and infrastructures

• Experience analyzing, developing, and debugging at least 2 of the following: Linux NIC drivers, switch ASICs and SDKs, embedded network device firmware, Linux based network equipment (routers, switches, gateways, etc), network operating systems

• Expert knowledge of Ethernet and IP routing down to the protocol’s byte level

• Ability to analyze and learn evolving end-to-end systems flow, quickly learn how unfamiliar software layers are integrated, and be able to find logic bugs within an increasingly complex environment

• Passion and motivation to isolate, root cause, and resolve high impact issues with executive visibility

This posting is for an existing vacancy. 

NVIDIA uses AI tools in its recruiting processes.