Role and Scope of Position: The Senior Distribution System Operator oversees control center staff who maintain the systems integrity and initiate corrective action, prioritize and expedite network operations and repairs, prepare electrical system clearances and accurately maintain records, and ensures that work is conducted in a safe manner in accordance with policies, work methods, standards, switching and tagging and operating procedures. Starting Rate of Pay: $69.18 Essential Functions: • Responsible for providing guidance and oversight of on-shift Distribution System Operators. • Interacts with internal and external customers to meet service and information needs and resolve complaints. Working in conjunction with the call center and field personnel is accountable for managing customer commitments through outbound communication of information. Coordinates notification of reportable incidents to internal and external customers and stakeholders as appropriate. • Collaborates with field personnel to problem solve and develop effective response plans to outage situations. Evaluates restoration alternatives and determines the optimum plan to restore the system and provide status information to customers. Calls crews to address field problems and directs field forces in restoration, maintenance and electrical clearance activities. • Oversees load control and switching and tagging responsibilities of the shift. Coordinates switching operations for area generating facilities. Coordinates planned work across the processes to fulfill related service level agreements, achieve company objectives and obtain an appropriate work distribution. • Analyzes requests for system outages and assesses risk to determine whether the outage will affect customer service and/or the systems integrity. • Maintains awareness of weather conditions that could adversely affect Eversource operations and disseminates this information to appropriate locations and modifies operating plans as required. • Prepares and distributes information regarding customer service, system conditions and historical situations to internal and external customer and stakeholders. • In the absence of non-union Supervisory personnel, assumes overall shift responsibilities for proper and consistent application of all established operating procedures, guides, and instructions. Technical Knowledge/Skill/Education/Licenses/Certifications: Technical Knowledge/Skill: • Knowledge of utility Transmission and Distribution system design, operations, maintenance, and construction principles and practices, safety standards and business processes • Planning and organizational skills, project and schedule management skills including computerized trouble, work and materials management and scheduling tools • Ability to use PC desktop applications (e.g. Microsoft Word and Excel) Education: • Bachelor's Degree in engineering, business administration, related discipline or equivalent experience. Experience: • Minimum of seven (7) years related dispatching experience, including work in distribution, generation station operations, electrical maintenance, power system protection and control, or equivalent operations experience is required; or three (3) years experience in the SOC Distribution System Operator position with a proven leadership track record, including supporting needed shift coverage. Licenses & Certifications: • Must successfully pass all required pre-employment assessments. Working Conditions: • Must be available to work emergency restoration assignment as required. • Must be available to travel between MA/CT/NH as necessary. • Work is performed primarily in a Control Center which requires sitting, walking, standing, stair climbing, completion of paperwork, using a telephone, communication equipment and computer and attending meetings. • Subject to rotating shift work including weekends and nights. • At times, requires working long hours in response to outage situations and shift coverage requirements. • Valid Motor Vehicle Operator's license required. Mental Aspects: • Work includes analyzing system operating conditions, interpreting system data and implementing corrective action. • This role works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is performed under pressure while involving significant business commitments and results. • Coordinates emergency response activities that could last for extended periods. • Must be able to clearly articulate job-related information to employees and to effectively address performance issues in a constructive manner. Bargaining unit employees with rights to this posting will be given first consideration. This is a union represented position so anyone going into this position would be required to become a member of the union. Note: The closing date is at 12:01 a.m. on the date shown; interested candidates must apply by previous day. #elecajd #LI-ES3 Competencies: Build trusting relationships Manage and develop people Foster teamwork and cross-functional collaboration Lead change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability Build trusting relationships Worker Type: Regular Number of Openings: 1 Emergency Response: Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.