OverviewOverviewThe Marketing Cloud is seeking a Senior Director, Sales Operations to join a team focused on leveraging financial data to help the business scale. This is a senior position responsible for creating a predictable, scalable, and data-driven revenue engine across Sales, Marketing, and Finance teams supporting a dozen differentiated global brands. The role will build and lead the systems, processes, and insights that power our growing revenue organization. The role will partner with sales leadership across the company to provide timely, fact-based, data-driven decision support to help drive critical revenue decisions supporting our mandate for growth at all costs. This includes forecasting, territory and quota planning, pipeline management, reporting, systems, new product roadmaps, process optimization, and cross-functional GTM planning. This is a forward-looking team. We support a global business with a diverse product set and go to market strategy.
The ideal candidate is comfortable working in a fast-paced and consistently evolving environment. This role requires an ability to build close working relationships with stakeholders across the business. A revenue first mindset and constant focus on driving growth and long-term scale is expected, along with a strategic and hands-on approach dynamic enough to establish best practice, bring together disparate data, and handle ad hoc requests with ease. Excellent communication skills and an ability to work within a global organization are required. This is a unique opportunity to build processes, take ownership, and make an immediate impact while growing alongside the business.
ResponsibilitiesResponsibilities- Partner with C-level and Sales leadership across our brands to develop strategies for scaling the revenue organization, introducing new products and services to market, pricing, packaging, and new monetization opportunities
- Identify opportunities to improve revenue growth, productivity, and retention through data and operational insights
- Develop forecasting methodologies, pipeline coverage models, and performance benchmarks
- Monitor pipeline health, conversion rates, sales cycles, win rates, churn, retention, and expansion
- Identify risks and opportunities within the revenue funnel and proactively recommend actions
- Establish a single source of truth for pipeline, forecast, and revenue reporting
- Build and mature scalable processes, playbooks, and workflows across the revenue lifecycle
- Identify bottlenecks and inefficiencies and implement solutions that improve conversion, productivity, and time-to-close
- Drive consistent process adoption across Sales teams
- Continuously assess whether existing systems and tools are effectively supporting the needs of the business
- Build scalable infrastructure that can support continued growth and scale
- Build dashboards, reporting, and analytical models for Sales and executive leadership
- Translate complex data into clear business insights and actionable recommendations
- Develop reporting that enables leaders to understand performance, identify trends, and make better decisions
- Ensure leadership has a clear understanding of the health and trajectory of the pipeline
- Deeply understand and effectively communicate the business to internal and external stakeholders
- Use our tools and systems to streamline processes, improve visibility and understanding, and increase team efficiency
- Identify, develop, implement, and champion financial and non-financial KPIs that are tangible to the business
QualificationsQualifications- 10+ years of progressive Revenue Operations, Sales Operations, Business Operations, or FP&A experience, ideally at a global, technology focused, Rule of 40 company
- Experience building or significantly scaling a RevOps organization, ideally in a growth-stage company
- Proven experience with forecasting, revenue planning, territory design, quota setting, pipeline management, and GTM analytics
- Experience in varied forecasting ERPs (Salesforce, Hubspot, OneStream, and Maconomy a plus)
- Demonstrated history of working with C-level, board, or senior leadership teams
- Keen attention to detail and financial data accuracy
- Strong analytical, financial, and data modeling skills
- Experience using data and technology to improve revenue performance and operational efficiency
- A growth mindset
Compensation150K
