- Bachelor's Degree in Arts/Sciences (BA/BS) Related Field required
- A minimum of 15 years' progressive experience in a related field required
- Minimum of 12 years in Professional Services Leadership roles across Americas, Asia Pacific, or European markets
- Proven track record of managing multi-million-dollar service portfolios with direct P&L accountability.
- Experience leading diverse, cross-cultural, high-performing teams in a matrixed global organization.
- Strong background in financial forecasting, sales support, and operational governance.
- Demonstrated ability to engage with CxO-level stakeholders and participate in executive steering committees.
- Expertise in service-delivery methodologies, risk management, and business transformation.
- Up to 25% of the time Domestic and International Travel
- The ability to mobilize and inspire a diverse and geographically dispersed professional services team to drive successful business outcomes for the customer.
- The capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple stakeholders.
- Established business acumen, financial acumen and solutioning skills
- Ability to build strong relationships with sales and services sales leadership to drive a seamless partnership for 'One Team' success
- Creative and passionate leader with a focus on both Customer Satisfaction and Employee Engagement
- Ability to work independently and solve customer-facing problems
- Strong organizational and communication skills (written, verbal, and presentation)
- Strong leadership skills across a matrixed environment in order to drive a strong, motivated and diverse delivery team
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
A Brief OverviewThe Sr. Director, Regional Governance is a key leadership role within the services organization, acting as an extension of executive leadership in the field and owning the service-delivery business across a specific region or multiple territories. This individual will provide visionary leadership to multiple regions and drive growth, quality, operational efficiency, and transformation within the professional services business while fostering a high-performance culture. The role includes direct oversight of Directors and Regional Managers, ensuring service excellence and financial optimization.
Job Responsibilities- Act as an executive escalation point for complex service-delivery challenges and strategic decision-making.
- Spearhead the development and implementation of a global engineering strategy that aligns with the company's overall business objectives.
- Represent the region in executive meetings, providing insights on risk management, forecasting, and strategic planning.
- Own and optimize the regional Professional Services P&L, ensuring profitability and sound financial investment strategies.
- Oversee financial performance, including utilization rates, project margins, and variance management.
- Monitor and report financial risks, issues, and key performance metrics to senior leadership, taking proactive measures to protect gross profit and enhance service value.
- Partner with sales, customer success, and business development teams to align service offerings with client needs and market trends.
- Contribute to the development of go-to-market (GTM) strategies, service offerings, and competitive positioning.
- Ensure sales and delivery teams are well-versed in service value propositions, capabilities, and success stories, leveraging a train-the-trainer approach.
- Present regional service portfolio performance in internal and external forums, including analyst engagements.
- Drive a culture of continuous improvement by collecting and acting on client feedback to enhance service delivery.
- Implement and monitor key performance indicators (KPIs) to assess service quality and customer satisfaction.
- Provide oversight on high-risk projects, ensuring compliance with best practices and risk mitigation strategies.
- Lead resolution of complex service-delivery issues and drive customer alignment on strategic initiatives.
- Advocate for regional resource and process improvement needs at the executive level, ensuring alignment with national and global business strategies.
