Job DescriptionPosition OverviewThe Senior Director, Property & Operations Analytics is a key leader within Marriott's Enterprise Data, Analytics & AI (D&AI) organization, responsible for elevating analytics, measurement practices, and decision support across the end-to-end property and hotel operations lifecycle. This role partners closely with Global Operations, Brand & Lodging Product, Quality, Owner & Franchise Services and Continent teams to drive performance, improve guest experience, and inform enterprise and owner decisions.
This leader owns analytics that support hotels and above-property leaders across on-property execution, quality and standards, renovation and compliance, service delivery, labor and cost efficiency, and operational performance. A core expectation is to bring innovation - introducing modern measurement approaches, strengthening experimentation and pilot measurement, and continuously raising the analytical maturity of the Property & Operations analytics portfolio.
As an Analytics Guild Leader in the D&AI operating model, the role leads multiple agile pods, sets standards across Operations Analytics, and ensures end-to-end progress on enterprise priorities, data debt reduction, and flagship initiatives such as ITR Drivers, hotel decisioning tools (e.g., QPower), and the evolution of guest satisfaction measurement.
Key Duties & Responsibilities 1. Strategic & Innovative Leadership - Property & Operations • Define and execute the analytics vision for Property & Operations in alignment with enterprise priorities and D&AI strategy.
• Introduce innovative measurement practices, frameworks, and analytical approaches that elevate how Global Operations decisions are informed.
• Act as a thought leader on how property condition, service execution, staffing, and operational trade-offs influence guest experience, brand health, and owner value.
2. Measurement & Decision Support • Own measurement strategy for operations pilots, initiatives, and field tests - ensuring clear success metrics, learning agendas, and post-pilot recommendations.
• Translate pilot and initiative results into crisp insights and decision guidance for senior leaders, operations forums, and owners.
• Continuously assess whether current KPIs and scorecards are fit-for-purpose, recommending changes where needed to improve decision quality.
3. Operations Analytics (End-
to-
End) • Provide Analytics oversight across Global Ops domains, including Rooms, F&B, Spa, Engineering, Staffing/Labor, and Service Operations.
• Lead development of robust measurement frameworks for complex areas such as Food & Beverage and other operations-heavy disciplines.
• Deepen team expertise in relevant systems, data sources, and operational dynamics across Global Operations functions.
• Ensure analytics reflect real operational realities and are trusted by field, continent, and corporate leaders.
4. Advanced Analytics & Insight Delivery • Lead analyses and models assessing hotel performance drivers, including renovation impact, standards compliance, service execution, and operational effectiveness.
• Synthesize across GuestVoice/ITR, brand standards, quality audits, property attributes, financial signals, and operational KPIs.
• Deliver executive-ready insights that clearly communicate what matters, why it matters, and what actions leaders should take.
5. Guild, Pod & Enterprise Leadership (D&AI Model) • Serve as Analytics Guild Leader for Property & Operations, setting standards, best practices, and capability roadmaps.
• Work closely with other guild leaders and pod teams to ensure coordinated progress on shared priorities, enterprise initiatives, and data debt items.
• Drive alignment and momentum across large cross-pod efforts, including ITR Drivers, hotel decisioning tools (e.g., QPower), and modernization of guest satisfaction measurement (including assessing how ITR is measured and complemented by other metrics).
6. Cross-
Functional Partnership & Influence • Serve as the primary analytics partner to Global Operations, Quality, Asset Management, Brand Operations, Development, and Continent leadership teams.
• Embed analytics into operational planning, performance reviews, renovation prioritization, and standards governance.
• Influence leaders through strong relationships, credibility, and clear data-driven storytelling.
7. Team Leadership & Capability Building • Lead, mentor, and inspire a senior team of analytics leaders and practitioners.
• Elevate team capabilities in measurement design, causal analysis, experimentation, and operational decisioning.
• Foster a culture of ownership, learning, and continuous improvement.
Requirements & Qualifications Education • Bachelor's degree in Business, Analytics, Data Science, Economics, Engineering, or related field required.
• Master's degree or MBA preferred.
Experience • 10+ years of progressive experience in analytics, strategy, operations, or related disciplines, with significant leadership responsibility.
• Proven experience driving measurement and analytics for complex operational environments. This may include KPI frameworks and decisioning for an assigned business domain.
• Demonstrated ability to influence senior executives and drive adoption of analytics in business decision-making.
• Hospitality, lodging operations, quality, or asset-focused experience required.
Skills & Knowledge • Deep understanding of hotel operations, service delivery, and operational drivers of guest experience.
• Strong analytical, conceptual, and systems thinking skills.
• Demonstrated experience communicating with and influencing senior executives and driving enterprise-level analytics adoption.
• Experience operating in agile, product-oriented analytics models.
This role plays a critical part in modernizing how Marriott measures, pilots, and optimizes property-level execution-translating analytics into stronger guest experiences, better operational decisions, and long-term value for owners and the enterprise.
Location - Must be able to consistently work Eastern or Central time zone business hours, with a strong preference for Eastern time zone alignment.
