Reporting to the Vice President, Philanthropy Growth & Pipeline Management, the Senior Director, Philanthropy Data & Systems serves as a key member of the Philanthropy leadership team and provides strategic direction for philanthropy systems, CRM strategy, data governance, analytics enablement, business solutions, operational effectiveness, and training across the enterprise. This leader will ensure that philanthropy's data and technology ecosystem supports scalable fundraising growth, enhances donor engagement, and enables data-driven decision making. Working closely with Enterprise Technology Group (ETG), the Senior Director will drive system innovation, operational excellence, governance, user adoption, and long-term roadmap planning that supports City of Hope's expanding national fundraising strategy. The role also oversees data privacy, compliance, training, and change management initiatives while leading high-performing teams responsible for CRM operations, data management, business analysis, and philanthropy enablement.
As a successful candidate, you will: - Lead and develop high-performing teams across CRM, business analysis, data governance, data management, and training functions.
- Establish and steward philanthropy-wide data governance frameworks that ensure data accuracy, consistency, reliability, and accessibility.
- Partner closely with Enterprise Technology Group and business stakeholders to align philanthropy technology strategies with enterprise priorities.
- Drive CRM and fundraising platform strategy, optimization, integration, and long-term roadmap development.
- Chair philanthropy data and systems governance processes, including prioritization, standards, release readiness, and operational compliance.
- Oversee philanthropy training, user enablement, onboarding, and change management programs to increase adoption and data fluency.
- Manage budgets, vendor relationships, consulting engagements, and technology investments to ensure measurable business outcomes.
- Translate fundraising and operational objectives into technology, analytics, and business solutions that support growth and performance.
- Establish executive reporting, success metrics, and organizational dashboards to support strategic decision making.
- Influence senior leaders across Philanthropy, Technology, Finance, and Compliance to deliver enterprise-ready fundraising capabilities.
Your qualifications should include: - Master's degree in Operations Management, Information Management, Data Science, or a related field.
- 10+ years of progressive leadership experience in philanthropy operations, development services, data governance, business analysis, fundraising systems, or related functions.
- 7+ years of people leadership experience with demonstrated success building and developing high-performing teams.
- Deep understanding of fundraising operations, pipeline development, donor engagement, gift management, and donor-centric cultures.
- Experience leading large-scale operational builds, systems implementations, and organizational transformation initiatives.
- Expertise with Blackbaud CRM, Salesforce, or similar enterprise CRM platforms.
- Experience developing and executing data governance, analytics, and business intelligence strategies.
- Strong project management, strategic planning, communication, and stakeholder management skills.
- Demonstrated success working in complex healthcare, academic medicine, higher education, or similarly matrixed environments.
- Ability to influence senior leaders, drive change, and successfully manage cross-functional priorities.
- Commitment to collaboration, operational excellence, diversity, equity, inclusion, and continuous improvement.
- Preferred experience supporting healthcare philanthropy, academic medical centers, or hospital systems.
City of Hope employees' pay is based on the following criteria: work experience, qualifications, and work location.
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