Job DescriptionWHAT DOES A SENIOR DIRECTOR, EXPERIENCE SOLUTIONS & SUCCESS DO? The Sr. Director, Experience Solutions & Success oversees and leads the development/deployment of key strategic digital product/solutions for EVERSANA and ensures the target business benefits as part of EVERSANA's digital growth strategy that these solutions deliver. The position is responsible for senior executive engagement and reporting on the state and performance of these initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by
- Strategic partner to EVERSANA ESS clients connecting the dots across our organization, activating the appropriate teams and capabilities to help wedge in additional services over time.
- Ensure flawless execution of our EVERSANA ESS activities and connect the dots to other areas of the business.
- Lead development and execution of the EVERSANA ESS Sales & Marketing plan in partnership with commercial marketing
- Strategically partners with Agency account and EVERSANA new business teams to drive EVERSANA ESS awareness, sales and connect the dots across our organization, activating the appropriate teams and capabilities
- Assists new business pitch preparation and presentations
- Lead Affinity Marketplace SOW Addendums workstream and supports SVP in Affinity data partnerships
- Leads Omnichannel Advisory Council management and customer engagements, including member interviews, synthesizing and pulling through applicable feedback to internal team, events planning
- Supports and informs prospective client targeting efforts
- 3rd party Media vendor and internal media team liaison
- Marketing contributor to omnichannel engine product roadmap
- Supports and informs creation of new standard operating procedures for product implementation and handoff process for the engine once client signs
- Partners with account, strategy, PMO across Divisions and Service Lines and omnichannel implementation and product teams to define the project approach and plan for omnichannel initiatives, oversees work plans/timelines and communicates revisions as necessary to meet changing needs and requirements across the program
- Leads priorities and milestones at a program-level; manages assigned internal and external resources to completion
PEOPLE LEADER People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:
- Setting and driving the strategic direction of the organization, ensuring alignment with overall business goals.
- Leading, mentoring, and developing high-performing teams to achieve outstanding results.
- Efficiently managing and allocating budgets and resources to maximize operational effectiveness.
- Building and maintaining strong relationships with key stakeholders, including investors, partners, and customers.
- Promoting a culture of continuous improvement and embracing new technologies or methodologies.
- Ensuring compliance with relevant laws, regulations, and industry standards.
- Representing the organization at major industry events, conferences, and forums.
- Leading initiatives that support community development and environmental sustainability.
EXPECTATIONS OF THE JOB:- Travel (10%)
- Hours (40 Hours per week)
The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.
An individual in this position must be able to successfully perform the expectations listed above.
QualificationsWHAT ARE WE LOOKING FOR?The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
- Education Bachelor's degree in a technical or business discipline
- Experience and/or Training
- 18+ years of product leadership/management experience on digital products and/or technology-driven solutions
- 10+ years of experience with traditional project/program management (managing project managers) as well as Agile teams
- Well-versed in Agile framework and rolling our Agile to an organization (some projects will be hybrid)
- 10+ years of experience with managing large-scale, cross-functional and global project teams
- Excellent interpersonal skills with the ability to productively interact and negotiate with all levels of customers and company personnel.
- Excellent communication skills (written and verbal) and embodies a collaborative work style
- Excellent organizational skills with the ability to: perform detail-oriented work accurately, handle several assignments simultaneously, maintain confidential information, and produce reports in a timely manner.
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
- Technology/Equipment
- Proficiency in common software applications like Microsoft Office (Word, Excel, PowerPoint) and web browsers
