POSITION SUMMARY
The Senior Director of Business Operations serves as a key member of the leadership team, driving organizational effectiveness and operational excellence across all Hoffman Hydronics locations. This role combines strategic planning with hands-on execution, managing critical initiatives that align with company objectives while improving efficiency across Hoffman Hydronics' 15+ branch locations spanning the Southeast. This is a high-impact leadership role and strategic business partner to the President. The role carries direct management responsibility for assigned
staff and department leaders and will lead cross-functional initiatives across the organization. Functional leaders retain accountability for the day-to-day management and performance of their respective departments; the Senior Director is accountable for improving the systems, processes, information, leadership discipline, and execution required to scale HHY profitably. The ideal candidate is a results-oriented, intellectually curious leader who can bridge executive strategy with day-to-day operations in our dynamic, employee-owned organization.

KEY RESPONSIBILITIES
Strategic Planning & Execution
• Develop and execute strategic initiatives in partnership with the Hoffman Hydronics President and executive team, translating priorities into clear decision agendas, accountable owners, milestones, risks, and measurable execution plans
• Lead annual strategic planning process and facilitate quarterly business reviews
• Monitor KPIs and provide data-driven insights to inform decision-making
• Identify operational gaps and develop process improvement solutions to increase organizational effectiveness
• Develop and maintain a prioritized business-improvement roadmap that connects company growth objectives to organizational capabilities, people, systems, processes, inventory, capacity, and investment decisions required to achieve them
• Participate in strategic manufacturer, customer, and market-development discussions to build an understanding of HHY's customer segments, commercial model, supplier relationships, competitive position, and growth opportunities

Team & Department Leadership
• Directly manage assigned staff and department leaders, setting clear goals and holding teams accountable to results
• Provide coaching, performance management, and professional development to direct reports, with clear performance expectations and accountability mechanisms for assigned leaders and staff
• Oversee coordination and accountability across multiple departments and functions
• Build organizational bench strength through hiring, mentoring, and succession planning
• Guide the continued growth of Pump'nFlo (our fabrication division), including its production and sales functions, with a strategic focus on establishing it as a profitable cost center
• Oversee Pump'nFlo leadership on strategic direction

Operational Leadership
• Drive adoption of process improvements across branches to enhance efficiency, quality, and customer satisfaction
• Oversee integration of new branches into the Hoffman Hydronics operational framework
• Facilitate communication between corporate office and field operations across all 15+ branch locations
• Implement systems and standard operating procedures that support scalable growth while maintaining company culture

Executive Support
• Serve as strategic advisor and partner to the President on organizational and operational matters, including leadership commitments and follow-through across strategic priorities
• Prepare presentations and communications for internal and external stakeholders
• Facilitate executive meetings and ensure follow-through on action items
• Develop concise executive recommendations, business cases, implementation updates, risk assessments, and benefit-realization reports for the President and leadership team

Business & Financial Management
• Own budgets and forecasts, and collaborate with the Controller to monitor financial performance across departments and branches
• Analyze business metrics to identify opportunities for financial and operational optimization
• Support business systems and technology improvements, including reporting, workflow automation, and data quality
• Support ESOP communication regarding ownership benefits
• Coordinate with all sister companies (H&H, HBT, HMS, and others) on joint initiatives

QUALIFICATIONS
Education
• Bachelor's degree in Business Administration, Engineering, Construction Management, or Operations Management required
• MBA or advanced degree required

Experience
• 7-10 years of progressive leadership experience in operations, strategy, or business management
• Proven experience directly managing staff and leading multiple departments or functions
• Demonstrated financial acumen, including P&L ownership, budgeting, and forecasting
• Experience in the construction or manufacturing industry a plus
• Experience with ERP systems, business intelligence, or technology-enabled process improvement a plus
• Demonstrated success leading process improvement or operational excellence initiatives
• Proven track record managing complex, cross-functional projects
• Multi-location or multi-branch business environment experience preferred

Core Competencies
• Strategic thinking with the ability to execute tactically and a willingness to engage directly in problem solving and implementation
• Strong people leadership skills, with a track record of developing and retaining talent
• Strong financial and business acumen, with the ability to read financial statements, manage budgets, and run operations with an owner's mindset
• Data-driven decision-making with advanced analytical and problem-solving abilities
• Process improvement mindset with genuine intellectual curiosity
• Excellent communication and relationship-building skills
• Project management expertise
• High emotional intelligence and adaptability
• Commercial curiosity, with genuine interest in customers, suppliers, market dynamics, and the tradeoffs required to support profitable growth
• Ability to influence across functions, build trust with employees and leaders, and sustain change after implementation
• Sound judgment, discretion, and resilience, well suited to a high-trust, employee-owned organization

Technical Skills
• Comfortable adopting AI tools and other emerging technologies to improve how work gets done
• Proficient in Microsoft Office Suite and business intelligence tools
• Experience with project management and collaboration software
• Data analysis and presentation capabilities
• Valid driver's license and ability to travel (25-30%)