Position Summary:Samsung SDS America is looking for a transformative leader to define the future of our cloud ecosystem. As the
Senior Director of Managed Cloud Services, you will architect the strategic roadmap for our multi-cloud landscape (AWS, Azure, GCP, and Samsung Cloud Platform), bridging the gap between technical operations and aggressive business growth.
This is a high-visibility role for a leader who thrives on complexity. You will unify diverse technical towers-CloudOps, SecOps, DataOps, and DevOps-into a cohesive engine of innovation. Working directly with C-Suite leadership and global stakeholders, you will drive GTM enablement, cultivate hyperscaler alliances, and build a world-class culture of engineering excellence at our Ridgefield Park, NJ headquarters. This is a role for a Builder-Leader - someone deeply experienced in orchestrating technical talent to meet business goals.
Responsibilities:Executive Leadership & Strategic Vision- Define and drive a multi-year, future-proof strategy for managed cloud services that anticipates market shifts, capitalizes on innovation, and directly addresses complex client challenges.
- Lead the organizational design and evolution of a multi-disciplinary team. Foster a culture of extreme ownership, agility, and continuous innovation that attracts the industry's best talent.
- Cultivate high-value, strategic alliances with Hyperscalers (AWS, Azure, GCP), ISVs, and key partners to co-create market-leading value propositions and accelerate go-to-market velocity.
- Partner with C-level leadership and Global HQ to translate corporate vision into actionable service offerings, ensuring alignment between regional execution and global strategy.
Operational Mastery & Service Innovation- Oversee the end-to-end delivery lifecycle across a hybrid landscape (Samsung Cloud Platform, Data Center, and Public Cloud). Guarantee operational resilience, scalability, and security for mission-critical workloads.
- Champion the shift toward next-generation operating models. Drive the adoption of SRE, DevOps, and intelligent automation to reduce toil, increase speed-to-market, and optimize unit economics.
- Move beyond basic SLA compliance to deliver measurable business value. Utilize deep observability and transparent reporting to transition from a vendor relationship to a trusted strategic partnership.
- Own the risk and compliance posture for the team, ensuring rigorous adherence to global standards (SOC2, ISO, HIPAA) and regulatory requirements.
Commercial Growth & Financial Ownership- Maintain fiscal accountability for the team. Drive financial modeling, forecasting, and resource allocation to maximize profitability without compromising service quality.
- Lead the development of competitive pricing models and cost-optimization strategies. Bridge the gap between finance, procurement, and technical teams to ensure commercially viable, high-margin engagements.
- Collaborate with business units to ensure that partner-aligned cloud initiatives deliver tangible ROI, effectively communicating financial wins to internal and external boards.
Talent Strategy & Organizational Culture- Actively recruit, mentor, and retain high-caliber leaders across business development, operations, and architecture. Design clear succession paths and career development frameworks.
- Institutionalize learning by building robust internal training programs and knowledge-sharing ecosystems that keep the team at the cutting edge of cloud technology.
- Serve as the primary bridge between the US and Korea HQ. Facilitate cross-regional collaboration to leverage global resources while addressing local market nuances.
Requirements- Demonstrated ability to build and scale high-performance sales and technical teams from the ground up. Must have extensive experience in full-cycle talent management, including strategic hiring, rigorous performance management (up to and including termination), and creating clear pathways for internal promotion and succession planning.
- Proven track record of mentoring senior managers and individual contributors to foster a culture of accountability and continuous improvement. Experience designing training or mentorship programs that upskill staff on emerging cloud technologies and sales methodologies is essential.
- 7+ years of experience in identifying, cultivating, and closing complex, net-new cloud service engagements with enterprise clients. Must demonstrate a history of exceeding revenue targets through direct sales and channel partnership strategies.
- Deep experience navigating ecosystems with major cloud providers (AWS, Microsoft Azure, Google Cloud). Ability to leverage these partnerships for co-selling opportunities, market expansion, and developing joint go-to-market strategies.
- Ability to analyze market trends and competitor landscapes to define compelling value propositions. Must be able to translate technical cloud capabilities into business solutions that resonate with C-level executives.
- Deep understanding of the MSP business model, including 24/7 service delivery frameworks, ITIL alignment, and SLA/OLA management. Must have experience bridging the gap between sales promises and operational delivery capabilities.
- Experience leading operational excellence initiatives to improve margins and service velocity. This includes identifying inefficiencies in delivery workflows and implementing automation or process re-engineering to optimize resource utilization.
- Demonstrated success managing a significant P&L (Profit & Loss) statement for a business unit or division. Must be proficient in financial forecasting, budget allocation, cost control, and margin analysis to ensure sustainable profitability.
- Expertise in structuring complex managed service contracts, including pricing models (fixed fee, consumption-based, hybrid) and legal negotiations, ensuring long-term commercial viability and risk mitigation.
- Exceptional communication and presentation skills, with the ability to report on business health, operational metrics, and strategic direction to internal executive leadership (SDSK) and external C-Suite.
- Bachelor's degree in Computer Science or relevant field is required. MBA is preferred.
- Must be eligible to work in the US for any employer without restrictions.
- Must be able and willing to work onsite in Plano, TX.
- Must be able to travel for business up to 25%.
BenefitsSamsung SDSA offers a comprehensive suite of programs to support our employees:
- Top-notch medical, dental, vision and prescription coverage
- Wellness program
- Parental leave
- 401K match and savings plan
- Flexible spending accounts
- Life insurance
- Paid Holidays
- Paid Time off
- Additional benefits
